Fortune Brands Innovations · 4 hours ago
Contact Center AI Data Manager
United States
Full-time
Remote
Mid, Senior Level
$90K/yr - $143K/yr
5+ years expFortune Brands Innovations, Inc. is an industry-leading home, security and digital products company focused on transforming spaces into havens. The Contact Center AI Data Manager will lead AI and data analytics initiatives to enhance consumer experience and optimize business performance within the contact center organization.
Consumer GoodsSecurity
No H1B
Responsibilities
Lead and execute AI initiatives for FBIN Consumer Service contact center organization, including both consumer-facing and internal-focused generative and agentic AI solutions
Develop data analytics capabilities within contact center organization to optimize business performance, improve consumer experience, and identify opportunities for AI and automation
Develop and maintain AI agents, including AI prompt editor management
Oversee and improve contact center reporting processes and strategy with the objective to improve actionable insights available to contact center agents and leadership
Participate in long-term strategy planning as AI and analytics thought leader
Collaborate with contact center, IT, and app leaders to deploy solutions to improve consumer experience
Partner with the corporate Data & Analytics organization to improve access to contact center data and insights across the organization
Collaborate with the corporate AI Governance organization to manage AI solutions within corporate policies
Stay informed on trends in AI, machine learning, and data analytics with a focus on continuous improvement
Qualification
Required
Expertise in manipulating large data sets, interpreting data trends, and using disparate data sources and tools
Minimum 5 years of experience in data analysis, BI solution development, or AI solution development
Proven ability to communicate complex analytical concepts to non-technical audiences and senior leadership
Proven ability to gather requirements, map processes, and translate them into functional AI-enabled solutions
Strong analytical and critical thinking skills with a focus on structure, logic, and clarity
Embrace a culture of always testing, always learning, and proven ability to quickly learn new applications, processes, and procedures
Ability and willingness to travel up to approximately 10% of the time
Bachelor's degree in Computer Science, Data Science, Statistics, Engineering, Finance, Analytics, Statistics, or a related quantitative discipline
Preferred
Experience working with contact center technologies (WFM, CCaaS, KMS, LMS) is a plus
Benefits
Robust health plans
A market-leading 401(k) program with a company contribution
Product discounts
Flexible time off benefits
Adoption benefits
Company
Fortune Brands Innovations
Fortune Brands Innovations is an industry-leading home, security and digital products company.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$900M2022-03-28Post Ipo Debt· $900M
2011-10-04IPO
Leadership Team
Todd R. Teter
Senior Vice President and General Manager Global Plumbing Group House of Rohl
Recent News
2025-10-31
2025-07-21
Company data provided by crunchbase