Clozd · 3 weeks ago
Client Success Program Manager
Lehi, UT
Full-time
Onsite
Mid, Senior Level
3+ years expClozd is a leading provider of technology and services for win-loss analysis. The Client Success Program Manager will design and deliver successful win-loss analysis programs, working directly with clients to enhance their understanding of product strategy and improve customer success outcomes.
Management ConsultingProduct ManagementSalesSoftware
Responsibilities
Develop strong client relationships and become a master of our clients’ business models, products, GTM motions, etc
Work with 15 - 25 clients at a time managing their win-loss programs
Set up and manage the win-loss data collection and interview process for your clients
Conduct win-loss interviews
Summarize key interview themes and communicate them to clients
Ensure client adoption of Clozd software and key win-loss findings
Manage the commercial experience for existing clients, including renewing contracts and identifying / capturing expansion opportunities
Qualification
Required
Min. 3-5 years work experience in a B2B context, SaaS preferred
Min. BA/BS degree, preferably in a business-related field
Prior experience in a Customer Success or Account Management role
Demonstrated experience in managing 10+ customers while achieving high customer retention rates
Strong project management, problem-solving, and analytical skills
Excellent presentation and communication skills
Benefits
Competitive compensation (i.e. salary, bonus, 401k, and equity)
Majority of medical, dental, disability, life, and other insurance paid
Unlimited PTO with a boss that encourages taking time off and using PTO to recharge
10 paid holidays and company shutdown between Christmas and New Years
Weekly catered lunches, stocked kitchens, quarterly company/department activities, maternity/paternity leave, EAP program, etc.
Company
Clozd
Clozd provides services and technology for win-loss analysis.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$55.8MKey Investors
Greycroft
2022-05-25Series A· $52M
2021-01-29Seed· $3.8M
Leadership Team
Spencer Dent
Co-Founder
Andrew Peterson
Founder
Recent News
Morningstar.com
2025-09-09
2025-06-18
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