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Hancock Whitney · 2 weeks ago

Trust Operations Specialist 2

New Orleans, LA

Full-time

Onsite

Senior Level

5+ years exp

Hancock Whitney is a financial services company, and they are seeking a Trust Operations Specialist 2 to process and reconcile complex transactions for assigned system applications. The role involves handling customer inquiries, ensuring compliance with established policies, and providing administrative support to the Relationship Manager team.

BankingFinancial Services

Responsibilities

Processes and data enters cash transactions and/or securities trading transactions for purchases and sales of assets on systems and prepares related general ledger, DDA entries, and wire settlement; Settles all trust related trades, inputs trades on bank systems, reconciles and confirms entries with custodian bank

Monitors re-organization (mergers, splits, tenders, calls and spin-offs) notifications, determines impact to accounts, makes necessary account changes to determine tax impact and allocates cost to accounts

Processes and balances asset dividend and interest income, GNMA/FNMA principal and interest payments for accounts

Provides assistance to staff members on issues and/or problems of complexity and can resolve most issues on own

Prepares supporting account transaction documentation and verifies transaction accuracy; performs account maintenance on existing accounts and closing account activities

Reviews paperwork to ensure accuracy and compliance with established policies, procedures and government regulations

Provides instructions and guidance to Officers to ensure receipt of required documentation and to ensure account updates and transactions are correct

Monitors the receipt of assets and failed deliveries; works with custodian to resolve problems and expedite transfers

Responds to customer inquiries, conducts research and solves moderately complex problems

Follows up on all details of issues and ensures quality control is maintained

Opens new accounts on accounting system and monitors all opening activities including asset funding, documents, files, statements, compliance and CIP guidelines, checklists, and any other special requirement

Provides basic to intermediate level administration and customer support to Relationship Manger/Administrator/Financial Consultant team in managing their assigned accounts

Serves as the direct contact for routine customer inquiries, account research, and solves moderately complex problems

Drafts letters and correspondence to client for Relationship Manager’s review

Prepares supporting account transaction documentation and verifies transaction accuracy

Monitors customer account cash flow status and notifies Relationship Manager of current or anticipated overdrafts

Approves or disapproves transactions based on document provisions and department controls

Serves as vault custodian as required

Opens and/or processes incoming mail or distributes mail to appropriate party

May generate standard department reports, forms and correspondence such as requests for additional information, verification, account maintenance, disbursements, etc

May involve performing duties with respect to the bank’s Registered Transfer Agent, and be subject to all the regulations and requirements applicable thereto

Administer accounts of paying agencies to which the bank is the paying agent, including but not limited to: monitoring billing, call notices, debt service processing, document preparation and reconciliation, and compilation of monthly fee reporting

Must comply with all applicable federal, state, and local banking and industry related law and regulations including but not limited to BSA

Qualification

Trust operations experienceSecurities trading knowledgeBanking regulations knowledgeMicrosoft Office proficiencyAnalytical skillsTraining abilityOrganizational skillsTime management skillsWritten communication skillsInterpersonal communication skillsTeamwork ability