New Era Technology · 6 days ago
Field Support Engineer (Cooling Systems)
New Albany, OH
Full-time
Onsite
Mid Level
3+ years expNew Era Technology is a company that prioritizes a people-first culture, committed to delivering end-to-end technology solutions. The Field Support Engineer will provide onsite technical services for Mission Critical Cooling Systems, including installation, startup, and maintenance support.
Audio/Visual EquipmentInformation TechnologyInternet
Responsibilities
Participates in system deployment project for established service area, by delivering installation, startup and/or commissioning support services
Provides onsite support by assisting in fault isolation of electro-mechanical systems
Identifies necessary parts to resolve customer equipment failures
Responds onsite to dispatches, within required timeframe as specified in customer service level agreements (SLAs), for scheduled and unscheduled services requests
Serves the department by participating in the development of service bulletins, procedures, process improvements and other collateral duties as required
Maintains accurate customer service records and reports within the Case Management System/CRM
Contributes to the creation of Knowledge Articles and other technical-related documentation
Serves as a resource to sales personnel for assigned service area
Recommends improvements to manuals, operational processes and procedures as needed
Contributes to training course content development and provides training to customers and other field service personnel, as required
Maintains knowledge of new products
Other duties as assigned
Qualification
Required
Minimum of 3 years of experience in field service or a similar technical support-related position
Prior experience with electro-mechanical equipment, servos, sensors and actuators
English proficiency
Experience reading Electrical Schematics
Experience working with 200 – 440-volt equipment (High Voltage)
Hands on hardware troubleshooting and repair experience (Hands on may be folks who have worked on other products that require parts swapping etc. VS just monitoring systems from a keyboard)
Ability to successfully apply technical knowledge to identify root causes
Ability to demonstrate excellent customer service and communication skills
Ability to read basic product drawings, electrical schematics, and technical specifications
Requires the ability to manage priorities effectively
Ability to travel with little notice may be required
Troubleshooting skills and sound technical judgment
Ability to work both onsite independently and as part of a team
Availability to work extended hours, if applicable, including participation in a 24/7 on-call rotation
Ability to pass customer-specific background check processes, if applicable
Positive attitude and collaborative approach in working within a team environment
Leadership experience
Strong customer service skills
Strong oral and written communications
Ability to learn and adapt quickly to changes
Critical thinking and analytical capabilities in troubleshooting and problem solving
Planning, organizing and prioritizing skills
Attention to detail
Ability to be flexible and handle stressful situations at times
Prolonged periods of working at Customer facilities standing, lifting, bending, kneeling, etc
Must be able to lift to 50 pounds at times
Travel may be required up to approximately 20% of the time
Willing to travel when needed
Preferred
Associate degree from two-year college/technical school with a certificate in an IT Hardware-related discipline preferred, or an equivalent combination of education and experience to successfully execute the role
Company
New Era Technology
New Era Technology is a provider of managed IT services and systems intended to augment and support technology related requirements.
1001-5000 employees
H1B Sponsorship
New Era Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (8)
2023 (86)
2022 (7)
2021 (7)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
D
David Stearns
Managing Director US Mid-Market Solutions Group - Retired
Marina Gregory
Chief Administrative Officer
Recent News
2025-08-26
2025-08-25
2025-07-08
Company data provided by crunchbase