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TC Transcontinental · 3 hours ago

Customer Service Representative

Spartanburg, SC

Full-time

Onsite

Entry, Mid Level

2+ years exp

TC Transcontinental is a North American leader in flexible packaging and has been driving innovation since 1976. The Customer Service Representative (CSR) manages customer accounts, maintains inventory, performs order entry, schedules shipments, and participates in team activities to ensure effective customer relations and order fulfillment.

CommercialMarketingPackaging ServicesPrinting

Responsibilities

Supports all activities in developing, implementing, and maintaining quality and food safety management system

Report any quality and/or food safety problems to personnel of authority to initiate action

Maintains effective customer relations through daily cross-functional interaction with customer and Transcontinental Sales and Supply Chain Functions

Management of orders from order entry through shipment of finished goods, including but not limited to:

Accurate and timely order entry in accordance with established accounting requirements

Collaborate with planning functions to balance customer and plant needs in prioritizing and expediting orders and managing change orders

As needed work with sister plants on scheduling out-source manufacturing requirements

Schedule shipments to minimize both customer and Transcontinental freight cost through efficient load building and meet on time and in full order requirements

Analyze customer requirements in developing and maintaining customer-specific inventory management programs:

Develop and maintain customer-specific reports

Timely communication to Customer and identified Transcontinental functions of: inventory levels, order status, and any change in production plans

Act as needed as plant representative in scheduled status reviews with customer and sales

Coordinate new product and copy change process from conception through initial order shipment

SOI (Supplier Owned Inventory) management

Work closely with internal Graphics functions to ensure prioritization and necessary information to meet graphics timelines

Frequent and timely communication with external customer and Transcontinental sales and operations functions on order fulfillment status and any associated changes

Participate with sales, with customer training and orientation, and on customer visits

Participate in continuous improvement activities

Provide Account Management Services for Broker Accounts

Assist corporate credit with accounts receivable issues