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SonderMind · 6 hours ago

Clinical Quality Specialist

United States

Full-time

Remote

Mid, Senior Level

$72K/yr - $82K/yr

4+ years exp

SonderMind is a company focused on providing personalized mental health care through a combination of technology and human connection. The Clinical Quality Specialist role is designed to ensure high-quality care delivery by supporting providers, managing escalations, and contributing to clinical research and quality improvement initiatives.

Health CareInsuranceMental HealthmHealthTelehealthTherapeuticsWellness

Responsibilities

Provide ongoing support to providers to help them maintain high quality care delivery and professional growth

Own provider escalation, investigation, remediation, and termination processes stemming from client-reported complaints, health plans, or other external reports

Monitor, track, and respond to clinical adverse events

Assist with identification, monitoring, and interfacing with outliers in the provider group

Conduct clinical reviews of clinicians joining the organization

Work under the leadership of the Clinical Quality Manager to ensure evidence-based practices (including measurement-based care) are utilized effectively

Contribute to clinical research development related to delivering high quality clinical outcomes

Assess and implement proactive interventions through trends in provider complaints

Implement early-stage risk mitigation processes

Investigate inappropriate billing practices and identify intent and remediation for both the client and provider

Identify gap areas in clinical strategy where input is necessary for successful provider outcomes

Identify creative ways to incentivize and support the provider network and collaborate with clinical education to develop training opportunities

Work with Customer Support, Product, Provider Success, Clinical Quality, and Care Coordination teams to execute end-to-end clinical roadmaps and SOPs highlighting priorities, KPIs, cross-functional ownership, and workflows

Consistently build trust and rapport with providers by offering timely, supportive, and solution-oriented guidance

Demonstrate strong clinical judgment in handling escalations, adverse events, and provider outliers, with clear documentation and collaboration with the Clinical Quality Manager

Meet monthly company case targets while ensuring accuracy and timely processing

Independently process and manage cases with minimal oversight, demonstrating sound clinical reasoning and accountability

Show reliability in meeting deadlines for investigations, clinical reviews, and reporting requirements

Effectively partner with cross-functional teams to execute streamlined workflows and SOPs

Contribute to meaningful improvements in provider satisfaction and clinical outcomes through proactive support and early intervention strategies

Actively identify and communicate opportunities for quality improvement initiatives to leadership

Engage in continuous professional development to remain current with clinical best practices and evolving quality standards

Qualification

Clinical judgmentMental health disciplineClinical licenseQuality managementCollaboration

Required

Master's degree in a mental health discipline

Active, cleared clinical license (e.g., LMFT, LPC, LCSW, LMHC, or equivalent) in good standing

4+ years of clinical experience required; private practice experience strongly preferred

Strong clinical judgment and experience handling escalations, adverse events, or quality-related investigations

Demonstrated ability to collaborate effectively across multiple teams

Commitment to provider support and quality management

Benefits

A generous PTO policy, with a minimum of three weeks off per year

A holiday schedule that follows standard U.S. holidays

Free therapy coverage benefits to ensure employees have access to the care they need (must be enrolled in a qualifying medical plan to participate)

Competitive Medical, Dental, and Vision coverage, with plans to meet every need — including HSA (with $1,100 company contribution) and FSA options

Employer-paid short-term disability, long-term disability, life & AD&D, plus coverage of the salary difference for up to seven weeks of short-term disability leave (after the required waiting period)

Eight weeks of paid Parental Leave; if the parent also qualifies for STD, this benefit is in addition, allowing for 8–16 weeks of paid leave

401(k) retirement plan with 100% match on up to 4% of base salary, immediately vested

Join teammates from across the country at our annual company gathering

Company shutdown between Christmas and New Year’s

Supplemental life insurance, pet insurance, commuter benefits, and more