University of Rochester Advancement · 1 month ago
IT Data Center Srvcs Tech II
300 Science Parkway
Full-time
Onsite
Entry Level
$17.43/hr - $24.40/hr
1+ years expThe University of Rochester is committed to fostering a welcoming culture and is seeking an IT Data Center Services Technician II. The role involves providing first-level support for Data Center systems and Service Desk inquiries, ensuring the smooth operation of computer-based technologies in a 24/7 environment.
Higher Education
Responsibilities
Provides first level Data Center systems and Service Desk phone support for faculty, staff, students and clinicians whose business functions rely primarily on computer-based technologies in a 24/7/365 environment
Provides basic systems monitoring, desktop and application support and follows documented procedures when troubleshooting and resolving issues within the Enterprise Data Centers
Data Center Services are 24x7x365, including holidays. Remains flexible to work any and all shifts necessary to ensure coverage requirements, including on-call rotations
Resolves routine technical problems for issues received via Service Desk intake mechanisms, such as phone calls, service tickets, email, and chat
Reports urgent and emergency technical problems across the enterprise
Follows documented procedures to complete daily system health checks for assigned systems and assists with reporting
Monitors Primary and Second Data Center operations, as well as peripheral equipment for hardware or processing issues using documentation instructions
Responds to alerts and queries, following instructions generated by Data Center operations monitoring tools
Refers difficult problems to designated authority
Relays information to other technical support staff and users
Protects against unauthorized access to the Data Centers, equipment, and materials
Participates in after-hours maintenance
Performs supplemental tasks, such as cleaning of compute equipment
Assists with shipping, receiving, and stocking of equipment
Follows operational policies and procedures and provides input on potential modifications
Assists in meeting Data Center operational goals related to customer support
Keeps abreast of current IT technologies through continuing education, journal review, web searches, on the job training, and formal seminar opportunities
Maintains working knowledge of common systems and technologies
Participates in team initiatives to learn about new technologies
Other duties as assigned
Qualification
Required
High School diploma or equivalent and 1 year of relevant experience required
Or equivalent combination of education and experience
Basic understanding of IT technologies, computers, printers and scanners, operating systems and Microsoft productivity suite required
Customer service skills, demonstrating empathy and recognition of urgency required
Ability to maintain composure with difficult users and situations required
Open minded and flexible required
Demonstrates the ability to follow direction and ask appropriate questions required
Good verbal and written communication skills required
Ability to manage and complete one's own work required
Preferred
Previous service desk and/or Data Center operations experience preferred
Ability to accurately describe technical issues preferred
Aptitude for learning hardware and software troubleshooting skills preferred
Company
University of Rochester Advancement
The University of Rochester, one of the nation’s top private research universities, has built a national caliber advancement program in support of the largest campaign in the University’s history.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase