Brady Corporation · 3 hours ago
Customer Service Representative
Salt Lake City, UT
Full-time
Onsite
Entry Level
2+ years expBrady Corporation is a global leader in identification solutions, serving various industries including healthcare and education. They are seeking a Customer Service Representative to manage inquiries and provide support to customers, ensuring efficient resolution of issues and maintaining a positive service experience.
Consumer GoodsE-CommerceIdentity ManagementManufacturingPrinting
Hiring Manager
Eric Andrews
Responsibilities
Provide prompt and efficient service in a busy contact center environment
Responsible for administering all customer service inquiries via phone/email/fax for external and internal partners, including but not limited to:
New orders
Quotes/samples
Pricing discrepancies
Order status and tracking
Credit/return requests
Billing concerns
Identify customer needs and provide personalized service to ensure positive and meaningful outcomes; engage more knowledgeable team members / supervisors as needed
Locate/research information using multiple systems/technologies
Coordinate with cross-functional departments to obtain and/or provide necessary information to resolve issues
Document customer inquiries and associated actions; follow-up on outstanding items in a timely manner
Learn and maintain a basic understanding of products, procedures, and systems
Achieve department metrics and expectations as outlined
Participate in a team based environment to achieve department goals
May assist in orienting and training new employees
Maintain and update computerized customer records
Supply and follow up on clarifications, delivery information, expediting, discrepancies, product design and recommendations and product complaints
All other duties as assigned based on business needs
Qualification
Required
Associate's degree in a business field or equivalent experience
Two years of contact center or customer service experience
Must have working knowledge of order entry software. Previous experience with Windows and email software necessary
Ability to read, analyze and interpret general business information and technical procedures
Able to work independently and as part of a team
Demonstrated ability to communicate in a professional manner, orally and in writing
Strong time management skills and the ability to organize and coordinate multiple requests at once
Experience using Google Suite
Previous SAP experience
Benefits
Comprehensive insurance coverage starting on your first day of employment, including medical, dental, and vision
Generous 401(k) with company match
Paid time off and holidays
Opportunity to participate in incentive programs for all full-time employees
Family planning benefits including paid parental leave, fertility coverage, adoption and surrogacy assistance
Education reimbursement opportunities
Scholarship program for children of Brady employees
A variety of Employee Resource Groups to provide you with unique networking, development, and volunteer opportunities
Employee Assistance Program and related wellness programs (mental and behavioral health, family counseling, financial management)
Dress-for-your-day dress code
Charitable contributions matched through Brady's Matching Gift program
Company
Brady Corporation
BradyID is a cutting-edge platform that designs and manufactures printing systems and software.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1984-07-06IPO
Leadership Team
Russell Shaller
President and CEO
Thomas DeBruine
Chief Operating Officer
Recent News
Brady Corporation
2025-12-04
Company data provided by crunchbase