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Farmers & Merchants Bank of Long Beach · 1 month ago

Central Operations Specialist 1

Seal Beach, CA, US

Full-time

Onsite

Mid Level

$20.50/hr - $30.50/hr

3+ years exp

Farmers & Merchants Bank of Long Beach is seeking a Central Operations Specialist to support branch personnel with operational functions focusing on client service and operational integrity. The role involves processing operational reports, ensuring compliance with bank policies, and providing quality customer service while maintaining a professional image.

BankingFinancial ServicesLending

Responsibilities

Accurately prepare and complete all operational reports required by the Bank within established deadlines

Effectively manage daily tasks to meet or exceed the expectations of department Service Level Agreements

Process incoming requests in compliance with the established procedures, through various communication and workflow systems

Ensure internal controls are maintained each day as necessary to protect the Bank appropriately for the processing of branch stop payments, alerts, and any other reports within the department’s responsibilities

Identify areas for improvement, seek solutions, and implement approved changes to increase efficiency and productivity

Process incoming legal attachment orders including, levies, writs and subpoenas

Perform review and completion of the JHA’s Positive Pay exception items

Perform IRS tax reporting corrections

Prepares and responds to verification of deposit requests

Perform maintenance input and verification as designated by Management

Perform rate changes to the system both at the account and service charge level

Analyze, calculate, and process interest rate adjustments

Submit periodic Federal and State Withholding payments and reporting, including the annual IRS 945 tax filing

Provide support to Branch Operations personnel with inquiries and issues, complying with Bank regulations and policies

Manage the Department email/e-fax inbox. This includes replying to emails, forwarding emails/e-faxes to appropriate staff members and filing emails/e-faxes per department procedures

Comply with federal & state, internal regulations and bank security guidelines

Maintain department files, both paper and electronic

Assists in the department Tour of Duty; conducts training and provides feedback to the participants

Perform general clerical duties including but not limited to; photocopying, faxing, mailing, scanning, and filing

Actively participate in the Bank’s/department’s incentive plan and project initiatives

Qualification

Banking Operations KnowledgeRegulatory Compliance KnowledgeOperational Reporting SkillsCustomer Service SkillsProcess Improvement SkillsMicrosoft ExcelOperations Software KnowledgeManagement SkillsCritical ThinkingInterpersonal SkillsDetail OrientedEffective Time ManagementCommunication Skills

Required

High School Diploma or equivalent

3+ plus years banking experience and excellent working knowledge of banking operations

Critical Thinking, Judgment & Problem Solving Skills

Excellent Interpersonal Skills

Management Skills

Customer Service Skills

Planning Skills

Detail Oriented

Telephone Skills

Effective Process Improvement Skills

Working Knowledge of All Operations Software Programs (AS400, Synergy, Laserfiche)

Effective Time Management and Organizational Skills

Working Knowledge of Microsoft Excel, Outlook, Word and Visio

General Consulting Skills

Reporting Skills

Excellent Communication and Writing Skills

Quality Focus

Complies with all State and Federal Banking regulatory requirements, including but not limited to: BSA, Anti-Money Laundering OFAC, CIP, Financial Elder Abuse Reporting, Sexual Harassment, Information Security and privacy requirements