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Motorola Solutions · 1 month ago

Field Service Technician - Central New York

New York, US Offsite

Full-time

Onsite

Entry, Mid Level

$70K/yr - $80K/yr

2+ years exp

Motorola Solutions is a global leader in professional mobile communications systems, dedicated to enhancing public safety through innovative technology. The Field Service Technician will perform maintenance and support for advanced communication systems, ensuring optimal performance and customer satisfaction.

Cyber SecurityTelecommunicationsVideo

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results

Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues

Continuous training in the latest technologies and troubleshooting techniques

Team with Engineering, Project Management and Sales personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations

Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues

Optimize and support complex communication systems and software applications, including advanced troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband systems

Maintain, optimize, test and document complex communications systems

Provide weekly reports of activities and accomplishments

Deliver knowledge of R.F. systems, such as transmitters, receivers, and antenna networks

Deliver knowledge in standard telephony and dedicated data circuits, and packet switching techniques

Qualification

RF systemsWired/Wireless Communication SystemsComputer network installationSecurity + certificationElectronicsIT degreeSelf-management skillsCustomer service skillsProblem-solving skillsTeam collaboration

Required

Must live a commutable distance to Syracuse, New York

Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results

Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues

Continuous training in the latest technologies and troubleshooting techniques

Team with Engineering, Project Management and Sales personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations

Maintain, optimize, test and document complex communications systems

Provide weekly reports of activities and accomplishments

Deliver knowledge of R.F. systems, such as transmitters, receivers, and antenna networks

Deliver knowledge in standard telephony and dedicated data circuits, and packet switching techniques

Proficient in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls and bridges

Knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN)

Experience with logging recording systems, RF interfaces, wired/wireless communications systems and networking equipment

Computer literate with proficiency in Google Suite, MS Word, Excel, Outlook, and Access

Strong self-management skills and 'people' skills to work closely with Motorola's customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and customer service teams

Self-motivated and self-managed to perform the required duties at a distance from direct supervision

Must be able to solve customer problems quickly during stressful situations

Must be able to obtain background clearance as required by government customer

Must reside in Central New York or be willing to commute to Public Safety customers located in Central New York

Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position

Must have a current, valid driver's license and no traffic violations

Must be willing to travel 30% of the time as needed

2+ years experience in one of the following: LMR, RF systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking equipment or Military experience