Viasat · 12 hours ago
Technical Support Representative
Texas, United States
Full-time
Onsite
New Grad, Entry Level
$13.70/hr - $21.63/hrViasat is a global communications company on a mission to deliver connections with the capacity to change the world. They are seeking a Technical Support Representative to provide support for customers using their public Wi-Fi, VoIP, and TV services, handling inquiries related to billing and technical troubleshooting.
InternetOptical CommunicationTelecommunications
Responsibilities
Provide support to location staff and end-users who are attempting to use our public Wi-Fi, VoIP or TV services at numerous locations throughout the world ranging from US military bases to hotels and banks
Assist end-users troubleshoot connectivity related issues through use of a variety of online diagnostic tools
Monitor deployed networks and escalate as needed for dispatch when remote troubleshooting indicates a network issue has developed which impacts multiple end-users
Assist end-users with general questions that range from rate plan differences to service availability to potential contract requirements
Provide billing and account related support to end-users
Billing inquiry related support can include but is not limited to examining invoices, escalating credit and refund requests, updating recurring payment methods, or assisting end-users unsuspend accounts
Account related support can include but is not limited to updating contact information, assisting with Self-Care guidance, transitioning account plans, reviewing current and historical usage, helping cancel subscriptions or closing accounts
Document key aspects of each end-user interaction within our Case Management solution
Deliver end-user email support along with monitoring voicemail inbox and responding to inquiries
Perform other project related tasks as requested by your supervisor
Qualification
Required
Great communication skills showing you to be outgoing, friendly, kind and warm in demeanor; a 'people person'
General knowledge of personal computer networking
Works effectively with other team members to provide exceptional support for both internal and external customers
Great analytical, problem-solving, and conceptual skills
Excellent time management
High School Diploma or GED
Excellent written and verbal communication skills
Must be willing to work shift schedules found in a 24x7 Call Center environment
Must be willing to attend daily training sessions held Monday thru Friday 8am - 5pm for up to (4) weeks
Must be able to multi-task
Proficient in typing (Min. 35 WPM)
Must have a reliable hardwire (Ethernet) internet connection
Preferred
Prior experience setting up or managing a wireless network in a home or office environment
Benefits
Additional cash or stock incentives may be provided as part of the compensation package
A range of medical, financial, and/or other benefits
Company
Viasat
Viasat is a global communications company that offers satellite services.
Founded in 1986
5001-10000 employees
H1B Sponsorship
Viasat has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (43)
2024 (36)
2023 (48)
2022 (85)
2021 (51)
2020 (53)
Funding
Current Stage
Public CompanyTotal Funding
$3.16BKey Investors
UK Space AgencyNASA
2025-11-21Grant· $1.15M
2024-09-09Post Ipo Debt· $1.98B
2023-09-13Post Ipo Debt· $733.4M
Leadership Team
Andy Lincoln
Vice President, Chief Technology Officer, Government Products Portfolio
Don Buchman
Vice President Commercial Mobility
Recent News
2025-12-20
2025-12-18
2025-12-16
Company data provided by crunchbase