Canyon Bicycles US · 1 month ago
Assistant, Showroom and Demo Center
Carlsbad, CA, US
Full-time
Onsite
Entry Level
1+ years expCanyon Bicycles US is looking for a Showroom & Demo Center Assistant to enhance customer experiences at their Carlsbad location. This part-time role involves setting up customers for bike tests, assisting with purchases, and providing exceptional customer service.
Retail
Responsibilities
Provide best-in-class customer service: Outgoing and able to quickly connect with the customer to understand what is important them and why they came to visit
Develop and maintain expert-level Canyon product knowledge: Through rigorous training, initially provided by Canyon, but continuously improved upon through self-study of internal resources such as the website, internal tech bulletins, product briefs, bike launch presentations, and other internal documentation
Effectively communicate with customers and internal team: Manage multiple interactions throughout the day, show proficiency in offering the right answer to the customer, escalate when support is needed to find correct information, and be able to appropriately resolve conflict or confusion in a constructive manner
Demonstrate aptitude for internal operating systems: Understanding and working with key operations systems are essential in performing daily functions. Training will be provided, but developing proficiency in business technologies such as SAP, Salesforce, Microsoft Teams, and SharePoint is required
Support critical KPI targets: An Assistant’s performance is assessed by their contribution to the critical daily metrics of the Showroom & Demo Center. Such metrics include but are not limited to the number of test rides completed, bike sales, gear sales, and New Bike Day consultations
Qualification
Required
High School Diploma
Minimum 1 year of experience in customer service or retail
Ability to work Tuesday through Saturdays
Provide best-in-class customer service: Outgoing and able to quickly connect with the customer to understand what is important them and why they came to visit
Develop and maintain expert-level Canyon product knowledge: Through rigorous training, initially provided by Canyon, but continuously improved upon through self-study of internal resources such as the website, internal tech bulletins, product briefs, bike launch presentations, and other internal documentation
Effectively communicate with customers and internal team: Manage multiple interactions throughout the day, show proficiency in offering the right answer to the customer, escalate when support is needed to find correct information, and be able to appropriately resolve conflict or confusion in a constructive manner
Demonstrate aptitude for internal operating systems: Understanding and working with key operations systems are essential in performing daily functions. Training will be provided, but developing proficiency in business technologies such as SAP, Salesforce, Microsoft Teams, and SharePoint is required
Support critical KPI targets: An Assistant's performance is assessed by their contribution to the critical daily metrics of the Showroom & Demo Center. Such metrics include but are not limited to the number of test rides completed, bike sales, gear sales, and New Bike Day consultations
Preferred
Understanding of the cycling industry or personal cycling experience
Excellent communication and collaboration skills with the ability to find answers or de-escalate difficult situations
Highly organized with an acute ability to pay attention to detail
Performs well in a high-pressure, fast-paced environment
Self-starter who takes initiative and is intrinsically driven to solve problems
Company
Canyon Bicycles US
Canyon aspires to be the most inspiring bike brand in the world.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Zachary Blume
Partnerships Coordinator
Company data provided by crunchbase