Lam Research · 10 hours ago
Product Support Engineer 3
Chandler, AZ
Full-time
Hybrid
Senior Level
5+ years expLam Research is focused on enabling customers with premier support throughout their lifecycle. As a Regional Product Support Engineer, you will provide crucial technical support for diagnosing and resolving issues related to complex equipment and systems, ensuring customer satisfaction and performance improvements.
CleanTechManufacturingSemiconductor
Responsibilities
Serve as a subject matter expert on high-level technical issues and escalations, providing guidance and recommending solutions
Support field engineers, technicians, and product support personnel in diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, software, or networked/wireless systems
Respond to escalated situations, identify solutions for malfunctioning equipment or software, and report design, reliability, and maintenance issues to engineering teams
Partner with account teams to present problem statements, root cause analysis, and secure customer buy-in for proposed solutions
Identify and communicate opportunities for performance improvements through hands-on work and data analysis
Drive actions at customer sites to resolve escalations and prevent recurrence
Liaise between customers, product groups, and field service; collaborate with senior engineers across multiple teams
Participate in reviewing procedures, processes, and tool designs impacting development activities
Manage projects, provide reports to management, and conduct customer escalation meetings
Support machine availability projects and utilize Equipment Intelligence tools to develop diagnostic matrices for issue prevention
Provide technical support for highly sophisticated products
Build customer confidence through credible recommendations and understanding of their perspective to support sales, service, and revenue
Actively contribute to Lam’s worldwide technical community by sharing knowledge and enhancing global learning
Serve as a technical mentor for field and account engineers; design and conduct training sessions as needed
Qualification
Required
Minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience
Benefits
A comprehensive set of outstanding benefits
Company
Lam Research
Lam Research supplies wafer fabrication equipment and services to the worldwide semiconductor industry.
10001+ employees
H1B Sponsorship
Lam Research has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (242)
2024 (239)
2023 (170)
2022 (216)
2021 (242)
2020 (182)
Funding
Current Stage
Public CompanyTotal Funding
unknown1984-05-11IPO
Leadership Team
Tim Archer
President and CEO
Rick Gottscho
Exec VP and CTO
Recent News
2025-12-30
The Motley Fool
2025-12-25
Company data provided by crunchbase