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BankNewport · 8 hours ago

Float Teller

Newport, RI

Full-time

Onsite

New Grad, Entry Level

BankNewport is a financial institution committed to serving the needs of Rhode Islanders. The Float Teller is responsible for processing banking transactions and service requests while providing exceptional customer service and maintaining compliance with bank procedures.

Financial ServicesVenture Capital

Responsibilities

Provides exceptional Customer service by meeting all Customer transactional and service demands. Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers

Knowledgeable of all Teller functions and independently performs all requirements of position. Makes appropriate decisions within the scope of job responsibility and demonstrates accountability for their actions

Maintain full proficiency in cash handling transactions by performing transactions accurately and in a timely manner. Accurately process transactions within balancing guidelines

Maintains knowledge of all the bank’s products and services. Responsible for recognizing customer needs and making appropriate referrals to relationship bankers and business partners

Demonstrates ownership of any customer problem or request by utilizing available resources and following up to ensure effective resolution and customer satisfaction

Maintains proficiency and knowledge of various bank channels and services such as ATM functionality, e-Banking products/services including mobile banking, bill pay and other services. Ensures customers are aware of and know how to use the various channels

Communicates clearly and effectively to co-workers and customers, promoting a positive work environment. Maintains customer confidentiality and presents themselves in a professional manner. Adheres to the code of ethics

Responsible for ensuring compliance with all procedures and applicable laws and regulations affecting their assigned duties and responsibilities

Follows branch security procedures and understands the function and operation of security devices

Participates in branch and bank community service activities

Performs related and unrelated duties as may be needed

This role is one that covers multiple locations. Will be required to drive to area branches as needed