WesBanco · 1 month ago
Card Services Manager - Card Services
United States
Full-time
Remote
Senior Level
5+ years expWesBanco Bank, Inc. is a financial institution that focuses on banking services including cards and electronic payments. The Card Services Manager will set and manage the revenue and cost strategy for the card division, oversee vendor relationships, and ensure an exceptional customer experience across multiple teams.
BankingFinanceFinancial Services
Responsibilities
Manages card services staff and oversees daily operation of card services functions
Leads staff in the duties including hiring, scheduling, preparing performance evaluations and making salary recommendations
Oversees the design, implementation and monitoring of processes and procedures related to assigned area
Collaborates with stakeholders and champions for scalability and automation
Works with team to maintain process flow documentation for assigned systems and area of responsibility and pursues areas of improvement
Serves as an agent of change, finding new opportunities to serve our clients and bring new capabilities to the market
Ensures compliance of activities within assigned area and prompt remediation of any issues or exceptions identified including the documentation of responses to audit findings
Ensures our commercial and consumer customers are supported in a timely and appropriate manner by the card services area
Responds to and resolves complex issues within the area of responsibility
Maintains SOX control documentation and other controls around all assigned areas
Provides training and guidance to staff with respect to understanding, processing and managing the workload
Manages to defined customer service level expectations and key vendor processing timelines
Measures key performance indicators and manages metric reports to identify opportunities for improvement
Coaches employees on personal development plans and provides opportunities for growth within the organization
Fosters strong relationships with stakeholders across the bank to ensure collaboration and effective communication with other teams
Maintains a deep understanding of contractual mechanics, associated fees and revenues
Establishes and executes growth strategy for card program
Ensures sustainable profitability of the program
Understands competitive and regulatory changes that may impact program performance and daily operations
Coordinates with other delivery channels (sales, digital, ATM) to ensure cross functional success
Coordinates with Marketing to ensure appropriate placement and communication of program
Develops and updates monthly and quarterly forecasts for interchange, losses, and processing expenses
Manages the monthly Profit & Loss associated with card processing and recommends refinements as necessary
Works closely with third party and other contracted programs to promote debit card usage
Coordinates significant changes to card mechanics and programs as needed (contactless, near field communication, rebranding, etc.)
Understands and collaborates with Operations Manager on procedural and control changes
Manages the overall direction, coordination and evaluation of the office to include staff scheduling and planning, assigning and directing work
Responsible for evaluating performance, rewarding and disciplining employees, addressing complaints and resolving problems
Responsibilities include interviewing, assisting with hiring, coaching and training employees
Qualification
Required
Manages card services staff and oversees daily operation of card services functions
Leads staff in the duties including hiring, scheduling, preparing performance evaluations and making salary recommendations
Oversees the design, implementation and monitoring of processes and procedures related to assigned area
Collaborates with stakeholders and champions for scalability and automation
Works with team to maintain process flow documentation for assigned systems and area of responsibility and pursues areas of improvement
Serves as an agent of change, finding new opportunities to serve our clients and bring new capabilities to the market
Ensures compliance of activities within assigned area and prompt remediation of any issues or exceptions identified including the documentation of responses to audit findings
Ensures our commercial and consumer customers are supported in a timely and appropriate manner by the card services area
Responds to and resolves complex issues within the area of responsibility
Maintains SOX control documentation and other controls around all assigned areas
Provides training and guidance to staff with respect to understanding, processing and managing the workload
Manages to defined customer service level expectations and key vendor processing timelines
Measures key performance indicators and manages metric reports to identify opportunities for improvement
Coaches employees on personal development plans and provides opportunities for growth within the organization
Fosters strong relationships with stakeholders across the bank to ensure collaboration and effective communication with other teams
Maintains a deep understanding of contractual mechanics, associated fees and revenues
Establishes and executes growth strategy for card program
Ensures sustainable profitability of the program
Understands competitive and regulatory changes that may impact program performance and daily operations
Coordinates with other delivery channels (sales, digital, ATM) to ensure cross functional success
Coordinates with Marketing to ensure appropriate placement and communication of program
Develops and updates monthly and quarterly forecasts for interchange, losses, and processing expenses
Manages the monthly Profit & Loss associated with card processing and recommends refinements as necessary
Works closely with third party and other contracted programs to promote debit card usage
Coordinates significant changes to card mechanics and programs as needed (contactless, near field communication, rebranding, etc.)
Understands and collaborates with Operations Manager on procedural and control changes
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing
You will also be expected to complete all assigned compliance training in a timely manner
Excellent presentation skills and the development of related materials
Excellent oral and written communication skills
Possess intermediate keyboard/typing skills
Must have good analytical and problem-solving skills
Ability to be adaptable and flexible while responding to deadlines on assignments and workflow fluctuations
Ability to multitask and work under pressure
Ability to handle a variety of projects simultaneously
Ability to effectively interact across all levels of the organization, including branch network and other operations departments
Strong organizational and prioritization skills
Strong time management skills
Team player with a positive outlook
Willingness to provide a level of service which will clearly differentiate us from our competitors
Willingness to respond to emergencies
Willingness to work additional hours if needed
Ability to work independently
Proficient knowledge of Microsoft Office Products, including Word and Excel
Ability to learn other banking systems
Ability to effectively use technological resources for meetings, coaching, and training
Preferred
Bachelor's Degree in Business Administration, Management, or Finance preferred
Minimum of 5 years banking experience including card operations experience
Experience in managing a Profit & Loss and associated budgeting and planning
Experience in establishing and managing a revenue generation strategy
Minimum of three years of experience in a supervisory or leadership role
Company
WesBanco
With over 150 years as a community-focused, regional financial services partner, WesBanco Inc.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$260MKey Investors
PNC Bank
2025-09-10Post Ipo Equity· $230M
2022-10-03Post Ipo Debt· $30M
2015-11-02Acquired
Leadership Team
Jeff Jackson
Chief Executive Officer
Adam Thomas
Executive Vice President Tennessee Regional President
Recent News
2026-01-07
2025-10-29
Company data provided by crunchbase