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Orkin · 1 month ago

OCCC IT Professional

Atlanta, GA

Full-time

Hybrid

New Grad, Entry Level

Orkin is a global residential and business service provider, seeking a Desktop Support Technician to support their Customer Contact Center. The role involves maintaining systems, assisting with upgrades, and providing technical support to ensure operational efficiency.

CommercialConsumerResidentialService Industry

No H1B

Responsibilities

Resolve tickets escalated from the helpdesk in a timely manner to meet SLAs

Perform remote troubleshooting to hardware and software using local and cloud-based resources

Collaborate with peers on complex issues

Record events and problems and their resolution in logs

Follow-up and update agent status and information

Identify and suggest possible improvements on procedures

Install and configure hardware and software components

Repair or replace damaged hardware

Upgrade systems to maintain compliance

Test and evaluate new technology, hardware, and software

Define software, hardware, and network requirements

Prepare work from home kits to the specifications and ship to agent as required

Coordinate collection of equipment from terminated employees

Keep spreadsheet with records of return equipment status and follow up with managers as needed

Keep inventory of all equipment with an inventory control platform

Check warranties on all PCs/Laptops and maintain details of all hardware assets with serial numbers and details of employee it was allocated to and when it should be replaced with new PC

Monitors and audits all work from home set ups to ensure agents are following all WFH procedures

Qualification

Help desk experienceComputer hardware knowledgeSoftware troubleshootingMicrosoft Power AppsMS Office proficiencyCustomer-orientedMulti-taskingAttendanceCommunicationOrganizational skillsTime managementEffective listeningReliability