Apply on Employer Site

Zscaler · 1 hour ago

Sr. Staff Software Development Engineer - Customer Reliability

United States

Full-time

Remote

Senior Level, Lead/Staff

$154K/yr - $220K/yr

8+ years exp

Zscaler is a company focused on accelerating digital transformation through its cloud-native Zero Trust Exchange platform. They are seeking an experienced Senior Staff Software Engineer to join their Customer Reliability Engineering team, where the primary responsibilities include managing customer escalations and enhancing product reliability.

Cloud SecurityCyber SecurityEnterprise SoftwareSecurity

No H1B

U.S. Citizen Only

Responsibilities

Managing and resolving high-impact customer escalations for enterprise products and services

Acting as a technical liaison between engineering and support teams to drive rapid issue resolution

Debugging and troubleshooting complex problems in cloud environments and operating systems (Linux/Unix)

Driving hotfixes, patch releases, and other corrective actions to maintain high service availability

Identifying and recommending enhancements to proactively improve product reliability and customer experience

Qualification

Linux/UnixNetworking conceptsDebugging in cloud environmentsC programmingVirtualization technologiesCustomer escalation handlingData structuresAlgorithmsPOSIX multi-threadingLow-level network programmingApplication-level APIs

Required

US citizenship (required for federal compliance)

8+ years of experience supporting enterprise products/services and handling customer escalations

In-depth knowledge of Linux/Unix operating systems and operating duplication principles

Strong understanding of networking concepts including TCP/IP stack performance

Demonstrated expertise in debugging issues in cloud environments

Preferred

Strong proficiency in C programming, data structures, and algorithms, with hands-on experience in POSIX multi-threading and low-level network/socket programming

Demonstrated experience diagnosing and troubleshooting complex issues across the stack, from low-level network performance (packet captures) to application-level APIs (Postman, cURL)

Experience with modern infrastructure, including virtualization and containerization technologies (e.g., Docker, Kubernetes)