Pomeroy · 2 days ago
Part Time IT Field Technician Support Representative
Omaha, NE
Part-time, Contract
Onsite
Entry Level
2+ years expPomeroy is seeking a Part Time IT Field Technician Support Representative to join their team. The selected individual will provide hands-on IT support, assist with troubleshooting hardware and software issues, and communicate effectively with end-users to resolve productivity issues.
Consulting
Hiring Manager
Timothy Hammack
Responsibilities
Onsite end user services support tech – knowledgeable in PC troubleshooting, break/fix activities
Additionally able to perform service requests, adds, moves
Additionally candidate needs to have strong customer interact skills, listening and writing skills
This position assists with coordination of resources for project delivery
Provide on-site field support to customers including installation, servicing and repairing systems and equipment
Troubleshoot known and unknown hardware issues related to corporate-issued or provided desktop, laptops, mobile devices (phone & tablets), peripherals, and associated accessories
Troubleshoot known and unknown software issues related to Windows 10, Microsoft Office, Outlook, Skype for Business, OneDrive and other corporate deployed desktop applications
Troubleshoot Microsoft patches, corporate software deployments, group policies
Build and reimage a corporate-issued PC including performing any necessary upgrades required to solve the end-user productivity issue
Hardware replacement will occur after diagnostics are run to confirm HW repair, replacement, or upgrade
Troubleshooting of LAN/WAN issues impacting employee productivity in their computers
This will involve a demonstrated understanding of networking basics, TCP/IP, VPN, secure access methodologies, and wireless technologies
Perform IMACD activities within SLA's - PC and peripheral add move change
Provide excellent verbal and written communication to end-users regarding their productivity issues
This communication also needs to be provided to IT and in English (Mandatory)
Must demonstrate the ability to interact with end-users of all levels using a variety of active listening and empathetic listening skills
Proven ability to communicate highly technical information to both technical and non-technical end-users both verbally as well as written
Documents solutions and incident resolution case notes in English in assigned reporting systems
Performs inventory management
Qualification
Required
Knowledgeable in PC troubleshooting, break/fix activities
Able to perform service requests, adds, moves
Strong customer interaction skills, listening and writing skills
Assist with coordination of resources for project delivery
Provide on-site field support to customers including installation, servicing and repairing systems and equipment
Troubleshoot known and unknown hardware issues related to corporate-issued or provided desktop, laptops, mobile devices (phone & tablets), peripherals, and associated accessories
Troubleshoot known and unknown software issues related to Windows 10, Microsoft Office, Outlook, Skype for Business, OneDrive and other corporate deployed desktop applications
Troubleshoot Microsoft patches, corporate software deployments, group policies
Build and reimage a corporate-issued PC including performing any necessary upgrades required to solve the end-user productivity issue
Troubleshooting of LAN/WAN issues impacting employee productivity in their computers
Demonstrated understanding of networking basics, TCP/IP, VPN, secure access methodologies, and wireless technologies
Perform IMACD activities within SLA's - PC and peripheral add move change
Provide excellent verbal and written communication to end-users regarding their productivity issues
Ability to interact with end-users of all levels using a variety of active listening and empathetic listening skills
Proven ability to communicate highly technical information to both technical and non-technical end-users both verbally as well as written
Documents solutions and incident resolution case notes in English in assigned reporting systems
Performs inventory management
Preferred
2 – 3 years in a corporate Information Technology department providing end-user support over a wide range of end-user environments
Company
Pomeroy
Technology is mission-critical to your business so it must work — continuously.
1001-5000 employees
H1B Sponsorship
Pomeroy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2022 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Clearlake Capital Group
2015-10-26Acquired
2013-07-01Private Equity
Leadership Team
Bob Watts
Chief Executive Officer
Tom Signorello
CEO
Recent News
2025-10-09
thecanadianpressnews.ca
2025-08-26
Company data provided by crunchbase