Zscaler · 4 hours ago
Customer Success Manager (Mid-Market) (Red Canary)
United States
Full-time
Remote
Mid Level
$100K/yr - $115K/yr
3+ years expZscaler is a company that accelerates digital transformation for its customers through its cloud native Zero Trust Exchange platform. They are seeking a Customer Success Manager to drive customer satisfaction, retention, and growth by building strong relationships and ensuring product adoption while helping customers achieve their cybersecurity goals.
Cloud SecurityCyber SecurityEnterprise SoftwareSecurity
Responsibilities
Developing strong, positive relationships with customers, guide them through a positive post-sales experience from onboarding to renewal, and proactively engage with them to help them realize the maximum value of Red Canary
Partnering with sales on customer renewals and identifying opportunities for upsell and cross-sell of additional products and services. Partner with sales to execute on expansion opportunities
Monitoring for and mitigate customer risk, champion customer needs with technical and sales teams, and conduct regular executive business reviews to ensure satisfaction, value realization, and retention
Maintaining a deep understanding of Red Canary's product and roadmap, guide customers on optimizing their use of Red Canary and their other security products, and gather product feedback from customers to inform future development
Delivering against quarterly OKRs and KPI targets
Qualification
Required
3+ years of experience in Customer Success, Account Management, or a similar client-facing role at a Saas cybersecurity company
2+ years managing a book of business comprised of 25-30 customers with an average ARR of $170,000+
Solid understanding of cybersecurity concepts, technologies, and industry trends (e.g., endpoint security, network security, cloud security, SIEM, threat intelligence, incident response)
Strong data analysis skills to review customer metrics, identify trends, and measure KPIs such as churn rate, customer retention, or Net Promoter Score (NPS)
Preferred
Certifications or advanced degrees related to Customer Success, Project Management, Data Analytics, Cyber Security
Ability to use customer relationship management (CRM) software, such as Salesforce, or Zendesk
Expertise in the industry the company operates in SaaS and cyber security, including its terminology and trends, to better understand customer needs
Benefits
Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks, and more!
Company
Zscaler
Zscaler is a global cloud-based information security company that enables secure digital transformation for mobile and cloud.
5001-10000 employees
H1B Sponsorship
Zscaler has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (164)
2024 (220)
2023 (108)
2022 (144)
2021 (82)
2020 (51)
Funding
Current Stage
Public CompanyTotal Funding
$1.67BKey Investors
TPG GrowthLightspeed Venture Partners
2025-07-01Post Ipo Debt· $1.5B
2024-04-23Post Ipo Equity· $22.7M
2018-03-16IPO
Leadership Team
Jay Chaudhry
CEO, Chairman & Founder
Hemant Dabke
Area Vice President
Recent News
2025-12-18
The Motley Fool
2025-12-11
2025-12-09
Company data provided by crunchbase