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Accenture Federal Services · 2 hours ago

ServiceNow Quality Assurance Engineer

Washington, DC

Full-time

Onsite

Mid, Senior Level

$85K/yr - $160K/yr

5+ years exp

Accenture Federal Services is dedicated to helping the US federal government enhance its operations and services. The ServiceNow Quality Assurance Engineer will ensure compliance with quality standards and collaborate with various teams to resolve quality issues while supporting continuous improvement initiatives.

ConsultingFinanceInformation TechnologyManagement ConsultingOnline PortalsProfessional Services

No H1B

U.S. Citizen Only

Responsibilities

Ensure all products, processes, and documentation comply with quality standards

Participate in root cause investigations and support corrective and preventive actions

Review technical documentation, inspection records, and test data for accuracy

Support continuous improvement initiatives to enhance quality performance

Maintain quality metrics, track nonconformances, and prepare reports

Collaborate with engineering, operations, and compliance teams to resolve quality issues

Conduct internal quality audits and provide support for external audit activities to ensure compliance with quality management standards and continuous improvement

Oversee QA quality reviews, reconciliation, CI lifecycle states, normalization, and compliance with federal program standards

Liaise with Government stakeholders on quality assurance (QA) and configuration management to ensure quality standards and effective process control are maintained

Qualification

ServiceNow workflowsQuality assuranceLean Six SigmaAWSAgile ALM toolsCollaborationProblem-solvingCommunication

Required

Bachelor's degree in computer science, Engineering, Engineering Management, Math, or equivalent (8 years of additional relevant experience may be substituted for degree)

5+ years of IT experience, with at least 2–5 years of experience in quality assurance, quality control, or compliance-related roles

Experience with ServiceNow workflows, Flow Designer, Business Rules, and CMDB modeling

US Citizenship required