Lenovo · 8 hours ago
NA Premier Technical Support Manager
North Carolina, United States
Full-time
Hybrid
Mid, Senior Level
3+ years expLenovo is a global technology powerhouse focused on delivering Smarter Technology for All. The Premier Technical Support Manager will oversee the daily operations of the Premier Service Engagement Managers and Trainers, ensuring high service levels and exceptional customer experiences.
ComputerConsumer ElectronicsElectronicsHardwareMobileWearables
Responsibilities
Overseeing the day-to-day activities of the Premier Service Engagement Managers and Premier Trainers
Ensuring service levels are met across the various Premier support channels
Driving a second-to-none customer experience
Ensuring each account call is solutioned with white glove treatment
Providing driving solutions and improvement initiatives to help differentiate Lenovo Premier support
Qualification
Required
3+ years of services operations and/or bachelor's degree
2 years of people management skills
Leadership background with operation and process knowledge
Preferred
Effective communication skills at all levels – written and verbal
Superior Customer service skills
Able to problem solve and think laterally
Proven ability to learn new and complex technology
Able to prioritize in a fast paced, dynamic work environment
Proactively make technology adoption recommendations based on experience and in-depth knowledge of a customer's needs
Ability to commit and work with agility and speed to respond to short-notice requests
Effectively transfer thoughts and expresses ideas verbally in individual or group solutions
Leadership skills and experience to drive training, coaching, and performance management
Strong teaming and communication skills required, able to develop relationships quickly and effectively
Background in working with and interfacing with Technical Support organizations
Process improvement experience
Identification and design of Customer Services processes
Flexible working hours to accommodate needs of the business in a fast-paced Customer Engagement environment
Company
Lenovo
Lenovo Group is a computer technology company that manufactures personal computers, smartphones, televisions, and wearable devices.
10001+ employees
H1B Sponsorship
Lenovo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (76)
2024 (52)
2023 (75)
2022 (82)
2021 (58)
2020 (67)
Funding
Current Stage
Public CompanyTotal Funding
$3.35BKey Investors
Alat
2025-01-08Post Ipo Debt· $2B
2024-04-01Post Ipo Debt· $500M
2017-10-03Post Ipo Equity· $500M
Leadership Team
Yang Yuanqing
Chairman & CEO
Greg Huff
CTO, CSO, and SVP of Development, Quality, and Customer Care, Infrastructure Solutions Group
Recent News
Benzinga.com
2026-01-02
2025-12-31
2025-12-31
Company data provided by crunchbase