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NiCE · 4 weeks ago

Client Services Project Manager

United States

Full-time

Remote

Senior Level

5+ years exp

NiCE is a global company known for its innovative approach in AI and customer experience solutions. The role of Client Services Project Manager involves leading client-facing projects, ensuring they are delivered on time and within budget while aligning with client requirements and internal capabilities.

Enterprise SoftwareInformation TechnologyRobotic Process Automation (RPA)SecuritySoftware

No H1B

Responsibilities

Own full lifecycle project delivery from planning through execution to closure, ensuring adherence to project management best practices (Agile and Waterfall)

Build project plans based on customer requirements and implementation team deliverables. Must understand key technical concepts of Conversational AI to independently build plans

Develop detailed project plans aligned with the SOW

Lead multiple projects concurrently

Track action items and enforce accountability across stakeholders

Identify and mitigate risks early

Lead post-project evaluations

Communicate clearly and regularly with all stakeholders

Foster a culture of collaboration and excellence

Qualification

Agile MethodologyWaterfall MethodologyProject ManagementConversational AIMS ProjectJiraAsanaSmartsheetRisk ManagementStakeholder CommunicationDetail-orientedOrganizational Skills