Aon · 7 hours ago
Vice President, Program Operations
Bannockburn, IL
Full-time
Hybrid
Senior Level, Lead/Staff
$150K/yr - $195K/yr
10+ years expAon is seeking a strategic and execution-focused Vice President of Program Operations to lead their North America Health and Talent Solutions business. The role involves driving operational excellence, leading transformation initiatives, and building capabilities for sustainable growth.
ConsultingProfessional ServicesRisk Management
Responsibilities
Define and lead a multi year business transformation roadmap for the North America Health and Talent Solutions business
Translate strategic objectives into clear programs and initiatives that drive business process optimization, technology transformation, and capacity creation
Develop and track KPIs to measure the impact of transformation initiatives on efficiency, client outcomes, quality, and profitability
Lead and develop a high‑performing team of six business operations and transformation professionals
Set clear goals, priorities, and development plans for the team, fostering a culture of accountability, innovation, and continuous improvement
Provide coaching, direction, and support to ensure the team delivers on complex, cross‑functional initiatives on time and within scope
Serve as a trusted partner to leaders across multiple business areas including executive leadership, sales and client consulting, and key areas of Aon’s parent organization
Facilitate alignment on priorities, dependencies, and resources needs to ensure that transformation initiatives support broader business strategies
Drive collaborative problem‑solving, ensuring impacted stakeholders are engaged early and often, and that solutions are practical, adoptable, and sustainable
Promote a “one-team” mindset, breaking down silos and building shared ownership for change and results across functions and geographies
Lead efforts to analyze, redesign, and standardize critical end‑to‑end business processes to improve quality, speed, scalability, and client experience
Implement best‑practice operating models, governance, and controls to improve consistency and reduce risk
Use data and process metrics to identify bottlenecks, inefficiencies, and opportunities for simplification and automation
Partner closely with Technology/IT and business stakeholders to assess, select, and implement platforms and tools that enable modern, efficient ways of working
Ensure that technology solutions are grounded in real business needs, with strong user adoption and clear change‑management plans
Champion data‑driven decision‑making, helping the business better leverage analytics, dashboards, and reporting
Identify and execute initiatives that free up capacity across the organization by improving workflows, optimizing teams, and enabling automation
Build business cases that quantify the impact of transformation initiatives on capacity, cost, and growth
Partner with Finance and Aon’s Project Management office to realize, track, and sustain benefits over time
Qualification
Required
10+ years of experience in the Health & Benefits or Human Capital / Talent industry (required)
Deep understanding of the professional services operating model, client lifecycle, regulatory and market dynamics, and the realities of frontline teams
Proven experience leading business operations, transformation, or strategy execution in a matrixed organizational environment
Demonstrated success in leading teams, preferably including people managers and senior individual contributors
Strong track record of cross‑functional collaboration, with the ability to influence without authority and align diverse stakeholders around common goals
Able to connect high‑level strategy to practical initiatives, roadmaps, and execution plans
Strong analytical skills with the ability to interpret data, identify trends, and drive data‑informed decisions
Exceptional communication skills, with the ability to clearly articulate the “why” behind change to both senior leaders and front‑line teams
Skilled at managing resistance, building advocacy, and driving adoption of new processes and technologies
Deep experience with process improvement frameworks (e.g., Lean, Six Sigma, or similar), even if not formally certified
Comfortable mapping processes, diagnosing root causes, and designing pragmatic solutions
Highly skilled at building trust‑based relationships across business lines and functions
Demonstrated ability to co‑create solutions with partners, ensuring operational changes reflect real‑world business needs
Passion for coaching, developing, and empowering team members
Ability to set clear expectations, provide constructive feedback, and recognize strong performance
Bachelor's degree in Business, Finance, Healthcare Administration, Operations, or related field required
Project Management certification is required (e.g., PMP)
Preferred
Advanced degree (MBA or related) is preferred but not required
Benefits
401(k) savings plan with employer contributions
Employee stock purchase plan
Consideration for long-term incentive awards at Aon’s discretion
Medical, dental and vision insurance
Various types of leaves of absence
Paid time off, including 12 paid holidays throughout the calendar year
15 days of paid vacation per year
Paid sick leave as provided under state and local paid sick leave laws
Short-term disability and optional long-term disability
Health savings account
Health care and dependent care reimbursement accounts
Employee and dependent life insurance and supplemental life and AD&D insurance
Optional personal insurance policies
Adoption assistance
Tuition assistance
Commuter benefits
Employee assistance program that includes free counseling sessions
Two 'Global Wellbeing Days' each year
Company
Aon
Aon is a global provider of risk management, insurance and reinsurance brokerage, human resources solutions, and outsourcing services.
10001+ employees
H1B Sponsorship
Aon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (19)
2023 (13)
2022 (1)
2021 (21)
2020 (6)
Funding
Current Stage
Public CompanyTotal Funding
$1.94BKey Investors
Citibank NABerkshire Hathaway
2023-10-24Post Ipo Debt· $1B
2021-05-17Post Ipo Equity· $942.6M
1987-01-01IPO
Leadership Team
Alejandro Galizia
CEO Latin America, AON
Andy Marcell
CEO Global Solutions
Recent News
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