Universal Orlando Resort · 9 hours ago
Senior Application Engineer – Workforce Management
Orlando, FL
Full-time
Onsite
Senior Level
5+ years expUniversal Orlando Resort is seeking a Senior Application Engineer to join their Digital & Technology team. This role will support Workforce Management Technologies, focusing on UKG software and other applications, while defining, configuring, developing, testing, and maintaining various workforce management systems.
Entertainment
Responsibilities
Provide a system support role for day-to-day systems operations, including monitoring, troubleshooting, and performance analysis in a 24x7 environment
Analyze UKG and other application requests which may require change, configuration, and testing of new functionality, creation or the update of design documents, unit testing, implementation plans, and testing new functionality for small to medium processes and/or functions
Collaborate with internal and external partners in the conceptualization and development of solutions
Work independently with vendors, business partners and technology teams on projects, support, application development and standardization to implement high quality, scalable and extendable solutions using UKG or other applications while adhering to established best practices
Participate in the definition, development, and documentation of business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities
Performs other duties as assigned
Qualification
Required
5+ years' experience with configuration and support of UKG Pro WFM, Workforce Central 8.0 or higher
5+ years' experience with configuration and support of UKG Advanced Scheduler and Forecasting
5+ years' experience with configuration and support of UKG Workforce Leave including attendance
3+ years' experience with UKG Workforce Integration Manager and/or BOOMI Integration Services
3+ years' experience with UKG application server maintenance and product installation
3+ years' experience with Service Release installations and upgrades
3+ years' experience with configuration of UKG Pro WFM Dashboards & Tiles
3+ years' experience with configuration and support of UKG Data Hub
3+ years' experience supporting and configuring UKG Timeclocks within UKG Pro WFM
2+ years' experience with UKG custom report writing
Microsoft Office
Skilled with SQL
Expertise and experience with complex technical solutions
Good understanding and execution of monitoring and alerting practices
Estimating work or project effort for proposed solutions
Systems and Business Analysis
Problem Solving and Decision Making
Excellent written and verbal communication skills with non-technical staff and with members of interdisciplinary teams
Customer Service Oriented, Flexibility and Analytical Thinking
Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations
Reasoning ability: Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ability to define problems, collect data, establish facts, and draw conclusions
Demonstrates a mature sense of urgency, ownership, can-do attitude to deliver results accurately and timely in a dynamic work environment
Ability to manage a high volume of detail with excellent accuracy
Strong track record meeting targets and objectives
Ability to work collaboratively with cross-functional peers
Strong organizational and time management skills to effectively contribute to multiple projects in an efficient manner
Results oriented with a history of problem resolution and prevention
Effectively handle sensitive and confidential matters
Provide off-hours on-call support
The job is based in Orlando, Florida and requires 24x7 support on a rotational basis, either on-call or on-site
Preferred
Bachelor's degree in MIS, Computer Science, Information Technology, Business is preferred
Prefer WFC 8.1 experience
Experience conducting analysis of business processes and recommending improvement or efficiencies
Solid experience with development tools
Good understanding of data integration tools and experience working with at least one tool
Able to interface and influence at all levels of an organization
Ability to communicate effectively to business and IT technical teams
Demonstrated ability to handle multiple projects and initiatives simultaneously
Ability to travel for training, conferences or to supported business locations
Familiarity with enterprise system rollouts
Benefits
Competitive compensation package
Company
Universal Orlando Resort
For years, we’ve been creating a legacy of unforgettable experiences for our Guests.
10001+ employees
H1B Sponsorship
Universal Orlando Resort has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (8)
2023 (5)
2022 (5)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Tracey Stockwell
CFO
Bobby B. Belzeski
Human Resources Business Partner
Company data provided by crunchbase