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New York Life Insurance Company · 1 hour ago

Client Service Representative

Bethlehem, PA

Full-time

Hybrid

Entry Level

$50K/yr - $70K/yr

2+ years exp

New York Life Insurance Company is dedicated to providing comprehensive insurance and absence management solutions. The Client Service Representative is responsible for managing and resolving inquiries from clients and brokers, ensuring excellent customer service and timely responses to various inquiries.

FinanceFinancial ServicesInsurance

H1B Sponsor Likely

Responsibilities

Respond to emails from clients and brokers in the Select and Middle Market segments, gather key information, assess inquiry type and complexity, and determine whether to resolve or route

Communicate clearly and professionally, set expectations on timing, and conduct timely follow ups to keep clients and brokers informed

Handle a range of inquiries including forms, EOI and claims status, contact updates, and policy interpretation, ensuring timely and accurate responses

Manage and monitor requests within internal systems, refer changes to support teams as appropriate, and maintain oversight to ensure accuracy and timeliness

Partner with internal teams to ensure client needs are met and potential issues are identified and resolved proactively

Engage the appropriate Group Benefit Solutions resources to address service issues and support client needs

Build and maintain strong partnerships across the organization to ensure service issues are managed efficiently and effectively

Maintain extensive knowledge of products, services, and processes related to client and broker servicing

Participate in scheduled feedback, training and knowledge sharing sessions with key business partners

Qualification

Customer serviceGroup products knowledgeMicrosoft Office SuiteAnalytical abilitiesInterpersonal skillsTime managementWritten communicationVerbal communication

Required

Bachelor's Degree or equivalent experience with a minimum of 2 years in customer service

Strong understanding of group products and services, with demonstrated expertise in STD and LTD

Ability to quickly understand client needs and expectations

Proven success in a fast paced customer service environment

Strong organizational, time management and interpersonal skills

High attention to detail with strong analytical abilities

Demonstrated ability to resolve issues independently

Minimum two years' experience with software and system based applications, including the Microsoft Office Suite

Strong written and verbal communication skills with the ability to interact with all levels of the organization

Ability to manage multiple priorities, high volume requests, and work independently while setting and negotiating expectations to ensure timely solutions

Benefits

Leave programs

Adoption assistance

Student loan repayment programs

Company

New York Life Insurance Company

For over 180 years, we’ve helped turn your biggest dreams into milestones that last a lifetime.

Founded in 1845

New York, New York, USA

10001+ employees

https://www.newyorklife.com/

H1B Sponsorship

New York Life Insurance Company has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (149)

2024 (99)

2023 (85)

2022 (77)

2021 (48)

2020 (65)