Five9 · 1 month ago
Manager, Global Technical Service
United States
Full-time
Remote
Senior Level, Lead/Staff
$82K/yr - $228K/yr
10+ years expFive9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. The Manager of Global Technical Service will lead and manage a team of technical professionals, focusing on skills development, achieving revenue targets, and ensuring high-quality customer implementations.
Call CenterCustomer ServiceEnterprise SoftwareSaaSSales
Responsibilities
Hone and expand the technical abilities of your team and peers on a continuous basis
Manage and oversee skills-development of a team of Platform Engineers. Activities vary from highly technical hands-on work to tactical day-to-day Management oversight
Delivery Focus: Working with your peers in PS and PS Delivery, achieve quarterly/annual revenue and quality targets. Attend all Delivery-centric calls, addressing assignment requests and project escalation activities
Perform timesheet and project health reviews, including project trending, project technical oversight, identifying opportunities for delivery improvement
Achieve and maintain expertise over Five9 product, associated applications and partner (ISV) integrations
Articulate the value of Five9’s Professional Services through demonstrations and open discussion with customers and prospects
Actively participate in hiring and recruiting of Platform Engineers and other related roles as required
Communicate professionally and effectively with internal and external stakeholders
Maintain technical prowess by spending 10 to 20% of your time assisting customer implementations
Participate in PS Product Readiness activities, to include the creation of internal technical training materials
Serve as an advocate for our customers and internal technical resources, to prioritize product enhancements and defect remediation
Qualification
Required
10+ years of Professional Services experience
5+ years line Management experience directly leading technical teams
Minimum 5-8 years Consulting experience in a Cloud Computing or Telephony environment
Prior experience managing budgets, staff, and external consultants
Proven track record of Management and Leadership skills required to drive operational efficiency throughout a global Professional Services organization
Experience with implementing TDM and/or VoIP Call Center solutions (Five9, Genesys, Avaya, Cisco, Aspect, LiveOps, Contractual, InContact, Interactive Intelligence and/or CosmoCom) is required
Must be willing to travel up to 50% regionally with some national and international travel possible (valid passport required)
Self-starter possessing excellent time management skills; Able to manage multiple activities simultaneously while requiring little or no oversight and/or direction
Excellent verbal and written skills required
B.S. or B.A. required
Preferred
Strong knowledge of CRM and Lead Management solutions (Salesforce, NetSuite, Oracle, Dynamics and Velocify) is preferred
Experience with WFO Applications is a plus
Technical certifications are a plus
MBA a plus
Software Development experience a plus
Benefits
Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
Short & Long-Term Disability
Basic Life Insurance
401k saving plan with employer matching
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
Generous employee stock purchase plan.
Paid Time Off
Company paid holidays
Paid volunteer hours
12 weeks paid parental leave
Company
Five9
Five9 is a cloud-based call center software company that specializes in sales, marketing, and customer service. It is a sub-organization of Five Rivers Solutions.
1001-5000 employees
H1B Sponsorship
Five9 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (15)
2023 (13)
2022 (20)
2021 (15)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
$861.6MKey Investors
Oaktree Specialty LendingSapphire VenturesAdams Street Partners
2024-02-28Post Ipo Debt· $747.5M
2014-04-04IPO
2014-03-10Debt Financing· $30M
Leadership Team
Jonathan Rosenberg
CTO and Head of AI
Jim Alexander
VP, PMO and Quality Engineering
Recent News
2025-12-19
thefly.com
2025-12-18
2025-12-17
Company data provided by crunchbase