ROE Visual · 1 month ago
Sales Support Specialist
Los Angeles, CA
Full-time
Onsite
Mid LevelROE Visual is the leading LED creative display manufacturer in the industry. The Sales Support Specialist will support the sales team by handling customer inquiries, providing product information, and resolving issues to ensure excellent customer service.
Event ManagementEventsFilm
Hiring Manager
Mona Olivas
Responsibilities
Handle customer inquiries
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Consults with clients after sales or contract signings to resolve any issues and to provide ongoing support
Qualification
Required
Previous experience in customer service, sales in the Entertainment Industry
Ability to build rapport with clients
Knowledge of video-related products and subsequent terminology
Knowledge and experience supporting Windows operating systems
Strong analytical and troubleshooting skills
Strong attention to detail
Excellent written and verbal communication skills
Preferred
A background in business or bachelor's degree in a related field
Experience or familiarity with: SAP, Monday.com
Familiarity and understanding of LED displays
Live event production industry experience
Mandarin/English speaking
Benefits
401(k) matching
Health insurance
Dental insurance
Vision insurance
Paid time off
Company
ROE Visual
ROE Visual offers an array of event services including LED display, transparent LED screen, creative display, virtual production & xRStages.
Founded in 2006
1001-5000 employees
H1B Sponsorship
ROE Visual has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (1)
2020 (1)
Funding
Current Stage
Late StageRecent News
2025-12-12
2025-12-11
Company data provided by crunchbase