Broadview Federal Credit Union · 1 month ago
Member Service Associate - Northwest Region #2
Niskayuna Square
Full-time
Onsite
New Grad, Entry Level
$20/hr - $21/hrBroadview Federal Credit Union is a company that values its employees, members, and community. As a Member Service Associate, you will be responsible for delivering professional and friendly service to members, processing transactions, and building relationships to enhance member satisfaction.
CreditEducationFinanceFinancial Services
Responsibilities
Provide outstanding member service, in a professional and friendly manner, to all new and existing members or visitors while fulfilling service needs
Accurately process financial service transactions while maintaining a cash drawer
Act as a first line of defense in detecting and reporting fraud or irregular activities
Advocate and build member relationships by engaging in conversations, asking relevant questions, identifying the right solutions, and making recommendations to deepen the member relationship
Respond to general member inquiries related to general information, products/services, lending, etc
Problem-solve and resolve member issues in a timely manner
Promote awareness and education of self-service resources, including all digital channel offerings
Actively participate in cross-selling initiatives, campaigns, promotions, and events, in support of branch and corporate goals
Seek development opportunities for professional growth by taking advantage of ongoing coaching, job shadowing, mentoring, and training opportunities
Achievement of goals and objectives provided by management
Ensure compliance with all applicable policies, procedures, and regulatory guidelines
Qualification
Required
High School Diploma (or GED)
Excellent interpersonal skills
Flexible to work out of any location at any time, as business needs dictate
Ability to lift at least 10 pounds and stand for long periods of time
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and SharePoint
Ability to operate in a rapidly changing dynamic environment
Excellent oral, written, and auditory communication skills
Excellent interpersonal interaction skills
Preferred
Customer service experience preferred
Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply
Benefits
Competitive benefits package
Company
Broadview Federal Credit Union
Broadview FCU provides personalized banking solutions, financial education, and a platform for bonus enrollment.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Michael Castellana
Chief Executive Officer
Earl T. Young
Chief Lending & Credit Officer
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