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Micro Center · 6 hours ago

SERVICE OPERATIONS COORDINATOR

Tustin, CA

Full-time

Onsite

New Grad, Entry Level

$22/hr - $22/hr

Micro Center is the nation’s leading computer and electronic device big box retailer, dedicated to customer service and developing long-term relationships. The Service Operations Coordinator is responsible for ensuring accuracy, compliance, and efficiency in parts-related processes across stores, managing vendor order compliance, and supporting supply chain logistics.

Consumer ElectronicsRetailSoftware

Responsibilities

Review vendor dashboards to validate store compliance, ensure claims are closed correctly, and log discrepancies as needed

Manage chargeback processes, including disputing incorrect charges, administering valid chargebacks to stores, and maintaining detailed reporting for oversight

Process Purchase Order (PO) Requests on behalf of store locations to order replacement and upgrade service parts, ensuring timely repairs and excellent customer service

Prepare, ship, receive, and track supplies, stocked inventory, and repair parts

Process returns within established timelines

Ship all defective cores and escalate incorrect chargebacks related to non-return of cores

Partner with store and corporate teams to resolve PO-related issues and maintain compliance with costing and audit standards

Review vendor dashboards to validate store compliance and log discrepancies as needed

Perform audits and closing tasks within service shop ensuring operational compliance with company standards and procedures

Perform maintenance of digital records within work order management systems

Conduct PO Audits to confirm store-submitted orders include accurate costing and compliance with standards

Maintain the Parts Room and shop supplies by organizing inventory, performing cycle counts, submitting replenishment requests, and ensuring security and loss prevention standards are met

Coordinate with the Home Office following bi-annual physical inventory to consolidate non-productive inventory for liquidation

Qualification

Vendor order complianceChargeback managementSupply chain logisticsWork order managementInventory managementMathematical skillsCommunication

Required

High School diploma or equivalent

Strong oral and written communication

Reasoning and Mathematical skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages

Physical: Ability to stand at least eight hours per day, frequently walk, stoop or kneel and to occasionally climb stairs or ladders

Regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 35 pounds, and occasionally lift and/or move up to 50 pounds

Ability to adjust focus

Color vision, peripheral vision, distance vision, and close vision to read UPC symbols, manuals, etc

Ability to work in conditions typical of a high technology retail environment, including moderate noise levels

Ability to work a retail schedule that includes all hours of store operation as needed — including nights, weekends, holidays, and occasional overtime — with consistent Saturday availability due to historically high build volume on that day