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PHI Air Medical · 1 hour ago

Communications Specialist

Lexington, KY

Full-time

Onsite

New Grad, Entry Level

PHI Air Medical is the leading air ambulance provider in the United States, committed to providing top-tier emergency medical services. As a Communications Specialist, you will play a crucial role in coordinating transport operations, ensuring effective communication, and maintaining relationships with medical and aviation teams.

Air TransportationHealth CareMedical

Responsibilities

Responsible for assimilating various forms of information to make quality decisions while performing a wide range of specialized functions and complex communication services (requests for transport, assessment and triage of multiple incoming requests for transport, and radio communications with all airborne aircraft) for all transport modalities

Maintain effective and comprehensive communication with crew members (medical and aviation) and aircraft utilizing complex, statewide, multi-channeled voting radio system. Must also perform constant flight following procedures with all aircraft during missions according to FAA and PHI Air Medical policies

Documents appropriate and accurate detailed medical information pertaining to patient condition and all aspects of transport activity, which becomes a legal document. Coordinates the details of medical transports (nationally and internationally) by working with the aviation, medical and communications departments in conjunction with the requesting agency and other appropriate resources

Accurately inputs all flight and ground transport information into network database with special regard to FAA Part 135 and PHI Air Medical policies and procedures. Maintains a working knowledge of FAA rules and regulations (pertaining to Part 135) and remains current and complies with all policies and procedures

Maintains and facilitates positive relationships with referring and receiving facilities and pre-hospital agencies to ensure a safe, coordinated and expeditious response for emergency assistance and/or transport for all customers' internal and external. Utilizes good customer service practices in accomplishing these tasks

Implements proper procedures for notification of administration personnel and/or appropriate agencies in the event of incidents, accidents, or emergency situations involving personnel according to established policies and procedures

Attends certain departmental staff meetings and continuing education meetings

Receive incoming quote requests for long distance air medical transports. Using various software programs, calculate price quote based on closest appropriate fixed wing base. Educate caller as to all aspects of services associated with a long distance air medical transport, i.e., aircraft, medical crew, ground ambulance arrangements, etc

Initiate front-end billing process for quoted patient accounts going to Patient Financial Services. Assist Patient Financial Services with follow-up on accounts as needed

On a daily basis, provide outbound follow-up calls to requestors regarding quote status. Attempt to identify and fill backhaul (empty) flight legs. Keep transplant patient files current with up-to-date contact information, hospital and case management contacts, etc

Other duties as may be required

Qualification

EMS communications experienceMedical terminologyCommunication Specialist AcademyCustomer service skillsWordExcel proficiencyPublic relations experienceHealthcare billing experienceProblem-solving ability