E*TRADE from Morgan Stanley · 4 weeks ago
Home Loans - Post Closing, Assistant Vice President
United States
Full-time
Remote
Mid Level
3+ years expMorgan Stanley is a global financial services leader with three core businesses: Wealth Management, Investment Management, and Institutional Securities. The Assistant Vice President will be part of the newly formed Post-Closing Client Support team within the Home Loans business, addressing complex client service escalations for non-conforming mortgage clients.
BankingFinanceFinancial Services
Responsibilities
Post Closing (servicing) escalations that fall outside the scope of our Servicing vendor. These are highly complex scenarios where detailed client interaction is required, i.e.: co-op modifications, easements, vesting changes, etc.)
Servicing Concierge support for extraordinary events (such as natural disasters) where proactive client outreach and multiple client interactions are required (i.e.: loss draft claim process for a total home loss)
Collaborate on loss mitigation and work out recommendations with Servicing Oversight and Credit Risk Department
Work on post-closing projects, as required, i.e.: if there’s a Quality Assurance finding, an Audit finding, or other control gaps or risk identified
As needed, help develop effective and meaningful presentations & project update materials suitable for stakeholders, business partners and project participants regarding topical projects, including project progress, recommendations/decisions
Maintain working knowledge of applicable mortgage servicing regulations (e.g., RESPA, TILA)
Qualification
Required
3 - 5+ years of relevant mortgage experience
Extensive knowledge of mortgage industry, including servicing
Deep understanding of insurance documentation, requirements, and risk implications
Proven track record of running strategic projects & production functions
Eligible for employment with an FDIC-insured institution
Strong analytical, organizational, and communication skills
Ability to present to senior leadership, regulators and auditors
Ability to interact directly with Clients, our Servicing Team, and our Private Bankers as required, on the initial escalation of new issues
Possess depth of mortgage product knowledge, from originations through servicing
Ability to collaborate and build strong cross functional relationships (in particular across control partners)
Strong communication skills, both written and verbal, and interpersonal skills required
Self-starter with a strong sense of ownership; ability to manage time, prioritize and plan accordingly
Proficient in the use of a variety of systems; including MS Office (Word, EXCEL, Outlook, PowerPoint)
Preferred
Preferred system knowledge of Mortgage Cadence and Black Knight
Benefits
Some of the most attractive and comprehensive employee benefits and perks in the industry
Company
E*TRADE from Morgan Stanley
E*TRADE from Morgan Stanley is a pioneer in the online brokerage industry.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2020-02-20Acquired
1996-08-16IPO
Leadership Team
Julia Miller
Executive Director, Creative Services
Recent News
2025-11-07
2025-10-14
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