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World Relief · 3 weeks ago

Business Insights and Operations Director #2025530

Towson, MD

Full-time

Onsite

Director/Executive

$95K/yr - $105K/yr

10+ years exp

World Relief is a global Christian humanitarian organization committed to addressing the world’s greatest crises. They are seeking a Director of Business Insights & Operations to lead a team focused on enhancing business intelligence, budgeting, and technology for fundraising efforts, ensuring data-informed decisions for leadership.

CharityConsultingSocial

Growth Opportunities

Responsibilities

This role is responsible for supervising others and includes responsibilities consistent with supervising employees, including but not limited to monitoring daily work activities, tracking and approving timesheets including approving time off, monitoring performance including entering goals, progress check-ins, and weekly or bi-weekly check-ins, documenting performance concerns, entering staff promotions, transitions, and separations in HRIS within required time frame

Provide leadership for Advancement’s tech-stack, business intelligence, analytics and budget function

Provide data-driven, research-based business intelligence recommendations for key strategies and decisions

Set and direct the strategy for the Business Insights and Operations unit

Build, lead, and manage the Business Operations team of analysts and system administrators to execute the unit’s strategy

Establish team charter, refine roles and responsibilities, and communicate role expectations across the organization

Lead on strategic initiatives within Advancement and in partnership with World Relief’s IT and finance teams

Manage budget for Business Operations unit and build business cases for new technology investments for leadership consideration

Accountable for reporting processes and associated visualization tools & dashboards

Responsible for reporting to Advancement and Executive leadership

Accountable for accurate requirements documentation, backlogs, development & testing processes, and data quality processes

Establish constituent data quality and data governance policies and procedures

Ensure the organization complies with all relevant legal and regulatory requirements

Lead the division’s budgeting, financial planning, and resource allocation in alignment with organization’s financial policies to ensure financial health and sustainability

Collaborate with Advancement leadership to ensure the division meets deadlines with proper planning and preparation

Build consensus around future needs for business intelligence & analytics throughout the organization

Develop phased roadmaps for Advancement-related technology & analytics products and tools in partnership with IT and Finance

Stay on top of trends in AI use for non-profits

Responsible for Advancement’s data-related policies, standards, business processes, and tools

Assess and inform AI policies in relation to fundraising and marketing needs

Analyze business processes to identify areas for improvement and then develop and implement strategies to optimize workflows and enhance productivity

Develop processes that bring clarity and prioritization to executing requests for reporting, analysis, tech integration, new users, system updates, etc

Ensure Advancement division tech users are consistently trained and equipped to use latest updates across platforms

Interview, hire, and onboard new staff

Coordinate team workload, prioritization, and output

Lead regular 1:1s, performance reviews, team meetings, etc

Qualification

Business intelligenceData analyticsCRM managementBudget managementData visualizationData quality techniquesNon-profit finance knowledgeData privacy regulationsLeadershipMentoringCommunicationTeam management

Required

Mature and personal Christian faith

Committed to the mission, vision, and values of World Relief

Desire to serve and empower the Church to impact vulnerable communities

Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document

Training in business intelligence, data analytics, and reporting

Experience with Raiser's Edge NXT, Luminate Online, HubSpot and Power BI reporting strongly preferred

Experience working with remote teams, including across cultures

Ability to successfully manage, motivate, mentor, and retain skilled system administration, business intelligence and analytics staff

Ability to convey technical information and data insights to non-technical staff

Experience with CRM transitions preferred

Ability to extract, transform, load, and visualize data from various data sources

Training in data hygiene and data quality techniques

Knowledge of data analytics techniques

Knowledge of data visualization best practices

Knowledge of non-profit finance requirements

Knowledge of US and global data privacy regulations

Passion for welcoming refugees and guiding them on a path to belonging in local communities

Commitment to the values and mission of World Relief, including a personal Christian faith

Preferred

Bachelor's degree and at least 10 years of escalating professional experience required, ideally with enterprise data systems and international not-for-profit organizations

At least 3 years in senior leadership role with personnel management experience