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Metropolis Technologies · 1 month ago

Hotel Valet Operations Manager

Pittsburgh, Pennsylvania, United States

Full-time

Onsite

Mid Level

Metropolis is an artificial intelligence company focused on enhancing real-world experiences through computer vision technology. The Operations Manager will lead and support the operations of parking sites, ensuring team performance, customer service, and operational standards are met.

Artificial Intelligence (AI)Computer VisionMachine LearningParkingSoftware

Growth Opportunities

Responsibilities

Manage a team of hourly employees

Schedule shifts and verify time and attendance tracking

Plan, organize and manage the work of hourly team members, ensuring team members are deployed appropriately and tasks are completed in accordance with organizational requirements and Metropolis standards

Interview, hire and develop team members

Ensure team members complete all necessary training

Create, implement, and manage forecasting, planning, and budgeting process for assigned location(s)

Control spending and keep expenses within approved budget

Maintain maintenance control documents while meeting maintenance goals

Promote safe work practices by conducting safety audits and coaching individual staff members

Work closely with the client to define performance measurements and execution

Ensure all client operational documentation is compete and recorded for client and Premier records

Ensure Metropolis standards of Customer Service are met

Greet customers and clients in a courteous manner

Communicate with customers and staff for general inquiries about parking, parking locations, and customer service inquires

Observe and coach team members to meet customer service standards

Implement company initiatives and processes

Conduct performance evaluations that are timely and constructive

Perform specific operational responsibilities as required based on the needs of the assigned location

Qualification

BudgetingCustomer serviceTeam managementScheduling systemsSafety awarenessDiversity sensitivityInterpersonal skillsEffective communication

Required

High School Diploma or GED required

Ability to plan and manage time for multiple tasks to meet established deadlines

Strong interpersonal skills; frequently communicate with team members and customers; must be able to exchange accurate information

Able to detect safety concerns and adjust accordingly

Must be able to communicate effectively in both written and verbal form

Must maintain confidentiality of all work-related information

Ability to work in a diverse environment and be sensitive to issues of diversity and inclusion

Good work habits and willingness to work extended hours if requested to complete a job when required to meet deadlines

Must have the ability to work onsite with a flexible schedule, including availability for evenings, weekends, and holidays, to support a 24/7 operational environment