Okta for Developers · 1 month ago
Sr. Technical Account Manager, Public Sector
Washington, DC
Full-time
Hybrid
Senior Level, Lead/Staff
$158K/yr - $238K/yr
10+ years expOkta is The World’s Identity Company, providing secure access and authentication solutions. The Sr. Technical Account Manager will act as a trusted advisor to strategic customers in the Public Sector, ensuring they maximize the value of Okta’s identity solutions and drive customer success.
Computer Software
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Build deep, long-lasting relationships with strategic customers as their go-to technical advisor
Provide expert guidance on implementing and optimizing Okta’s Workforce Identity and Customer Identity (CIAM) solutions
Collaborate with customers to design identity strategies aligned with their business objectives
Earn customer trust by understanding their goals and use cases, and recommend best practices relating to process changes, product adoption, configuration and additional features to meet requirements
Maintain focus on increasing subscription adoption, customer satisfaction and retention
Partner with Okta’s account teams and Customer Success Managers to develop and execute strategic success plans
Resolve technical challenges by coordinating with internal teams, including support and engineering
Proactively share product insights and deliver enablement sessions to drive adoption and technical success
Serve as a thought leader, providing best practices, workshops, and training
Qualification
Required
10+ years of experience in information technology, cloud platforms or software industry, preferably in a fast-paced environment
6+ years of experience as a Technical Account Manager (TAM) or comparable role such as Technical Consultant, Product Management, Solution Architect, or similar role
4+ years in identity and access management, including SSO, MFA, lifecycle management, or security best practices
Solid understanding of one or more of the following: Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect)
Solid understanding of one or more of the following: Legacy applications in a hybrid IT environment with non-standard applications (i.e. those that do not support modern identity federation protocols)
Solid understanding of one or more of the following: Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business process (ITSM, HR, etc)
Solid understanding of one or more of the following: SaaS deployment such as Salesforce, Box, Office 365, Workday and HR as master for identities
Solid understanding of one or more of the following: Lifecycle management scenarios to 3rd party systems and applications (Workflows, HR-driven provisioning, MSFT integrations, SCIM, etc)
Solid understanding of one or more of the following: Security and performance monitoring, and 3rd party signals integrations (SEIM, MDM, WAF, etc)
Strong problem-solving skills and the ability to manage escalations effectively
Proven ability to collaborate cross-functionally and drive customer-focused outcomes
Excellent communication skills, capable of translating complex technical topics into actionable insights. Ability to set expectations and communicate goals and objectives with customers at various levels, up to CxO
Ability to track and influence customer behavior and health metrics across a portfolio of accounts
This position requires you to be based out of Washington D.C. and work in Eastern time zone and will have some travel required
Current, active US Government Security Clearance of Top Secret or above required
U.S. Citizenship: This position requires the ability to access federal environments and/or have access to protected federal data. As a condition of employment for this position, the successful candidate must be able to submit documentation establishing U.S. Citizen status upon hire, and remain living in the U.S. while in this role
Preferred
BA/BS/MS in Computer Science, Information Technology or related discipline or equivalent work experience preferred
Relevant certifications (e.g., Okta Certified, CISSP, or equivalent)
Benefits
Health, dental and vision insurance
401(k)
Flexible spending account
Paid leave (including PTO and parental leave)
Company
Okta for Developers
Resources for developers using Okta’s Identity services: Okta's Customer Identity Cloud (aka Auth0 by Okta or CIC) and Workforce Identity Cloud (WIC).
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase