Connecticut Children's · 19 hours ago
Administrative Assistant 3, Emergency Department, Hartford - Full Time
Hartford, CT
Full-time
Onsite
Mid, Senior Level
5+ years expConnecticut Children's is the only health system in Connecticut that is 100% dedicated to children. The Administrative Assistant 3 will coordinate and perform a variety of administrative and operational support duties for the Emergency Department, ensuring efficient operations and communication within the department.
Health CareHospitalMedical
Responsibilities
Develops, recommends and implements administrative and operational protocols for the department
Anticipates, plans and coordinates activities and projects to effectively coordinate and manage assigned administrative and operational responsibilities; anticipates problems prior to occurrence and independently finds and implements solutions
Following department protocol, greets, determines needs and directs patients/parents, internal staff and external visitors; accepts, screens and routes telephone calls
Answers inquiries, provides forms/information or resolves complex problems concerning activities and/or operations of department; follows through, as required, to meet needs of the customer
May distribute incoming mail and prepare/process outgoing mail/packages
Independently coordinates and schedules appointments, interviews, meetings or events; exercises discretion and judgment to coordinate complex calendars for multiple individuals, care providers, groups or conferences
Utilizes knowledge and understanding of department operations to create, compose and edit complex technical and/or administrative correspondence and documentation. Creates forms, flyers and templates
As directed, research information, compiles statistics, gathers and computes various data, prepares scheduled and ad hoc statistical, budget and narrative reports, summaries or replies to inquiries, selecting relevant data from a variety of sources
Copies and/or duplicates materials; prepare and transmit facsimiles
Proofreads all work to ensure accuracy and neatness
Anticipates, plans and coordinates activities to manage assigned administrative support responsibilities. As assigned, may need to coordinate team member scheduling and off-site cases
Provides instruction and/or training to others in activities, processes and responsibilities related to administrative operations of the department
Maintains and expands own competencies by attending training sessions or educational programs, as directed
Encourages team members to adhere to professional standards and to expand competencies
As assigned, actively participates and contributes to departmental/organization-wide committees
Demonstrates knowledge of the population-specific differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients/families and co-workers
Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the Connecticut Children's Standards
Under CCSG, this role will entail planned flex time which includes flexing to other work locations including to the satellite locations and/or flexing schedules to include evenings as well as weekends
May supervise administrative support workflow/activities and provide feedback relative to performance
Qualification
Required
High School Diploma, GED, or a higher level of education that would require the completion of high school, is required
Position may require travel to departments located in other buildings or on other campuses for duties integral to the position
Working knowledge of scheduling and/or patient records or billing software such as IDX or SMS or other software may be required by individual departments
General math and accounting procedures
Departmental and organizational policies and procedures
Intermediate or advance level of word processing skills and spreadsheet skills
Skilled in use of operating basic office equipment (e.g. copier, fax, calculator, multi-featured telephones, etc.)
Effective use of patience in day-to-day performance
Attend to administrative detail utilizing initiative, problem analysis techniques, good judgment and confidentiality
Work with all levels of organization; understand and apply knowledge of department/organizational policies and procedures to resolve complex and meet needs of the customer
Multi-task and problem solve with working knowledge of a variety of complex programs/departments and/or the organization
Make administrative/procedural decisions and judgments
Communicate effectively, both orally and in writing. Excellent command of grammar and spelling skills
Focus on customer needs and follow through to meet needs
Research, gather and review data; compile information and prepare accurate and comprehensive reports with deadlines
Maintain calendars and schedule appointments utilizing electronic scheduling software
Create, compose and edit written materials
Function in a fast paced environment with strong attention to details
May supervise administrative support workflow/activities and provide feedback relative to performance
Ability to successfully pass the required background checks that will be conducted every 5 years
Preferred
Associate's or Bachelor's degree preferred with 5-7 years progressively increasing experiences directly related to the duties and responsibilities specified or equivalent
Strong working knowledge of Microsoft Windows operating system, intermediate to advanced skills in Microsoft Word and Excel; basic database management experience (Microsoft Access)
Company
Connecticut Children's
Connecticut Children’s is a leading pediatric academic medical center consistently ranked by our peers as among the best children’s hospitals in the nation.
1001-5000 employees
H1B Sponsorship
Connecticut Children's has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (2)
2022 (5)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$0.25M2014-04-07Grant· $0.25M
Leadership Team
Jim Shmerling
President and CEO
Bob Duncan
Executive Vice President and Chief Operating Officer
Recent News
Hartford Business Journal
2025-12-30
Hartford Business Journal
2025-10-31
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