JPMorganChase · 4 weeks ago
AI Content Transformation Specialist- Vice President
450 W 33rd St, New York, NY, 10001, US
Full-time
Onsite
Mid, Senior Level
$133K/yr - $190K/yr
7+ years expJPMorganChase is seeking an innovative AI Content Transformation Specialist to enhance AI-driven content production across various channels. The role involves building self-service capabilities using AI tools, embedding responsible AI practices, and driving improvements in speed, quality, and compliance.
Asset ManagementBankingFinancial Services
Responsibilities
Build and maintain context tailoring strategies, reusable templates, and personalization playbooks that accelerate marketer self-service while meeting brand and legal standards
Embed JPMC Responsible AI in daily operations: implement safety filters, privacy-by-design practices, bias testing, transparency and auditability controls, and documented fallback procedures
Stand up AI evaluation frameworks and quality gates: offline/online tests, red-teaming/adversarial prompt testing, human-in-the-loop reviews; track precision/recall, NDCG, and content safety scores
Design and automate practical workflow steps—intake and brief forms, approval and QA checkpoints, compliance gates, and activation triggers—optimized for speed and consistency
Partner with Product and Technology to align solutions with martech systems; collaborate with the Foundational Content Transformation team to leverage DAM-governed assets, metadata, and standards without duplicating ownership
Coordinate consultants and vendors: contribute to solution evaluations, scope deliverables, manage UAT, track SLAs, and ensure on-time, quality outcomes
Lead change management and stakeholder communications: training plans, playbooks, FAQs, release notes, adoption scorecards, and clear timelines tailored by audience and LOB
Run innovation sprints and rapid prototypes for 0-to-1 capabilities (e.g., multimodal QC with computer vision/OCR, automated accessibility remediation, RAG assistants for briefs); graduate winning pilots to scaled deployment
Instrument and publish metrics dashboards; track cycle-time reduction, throughput, reuse/personalization rates, production cost savings, compliance exceptions, and marketer satisfaction
Facilitate cross-LOB working groups and decision forums; capture requirements, prioritize enhancements, and show progress via demos and concise updates
Triage incidents, perform root-cause analysis, and drive postmortems and continuous improvement with clear owners and timelines and maintain clear documentation: SOPs, runbooks, guardrail standards, and change logs for audit readiness
Qualification
Required
7+ years in content operations, transformation, or adjacent product/program roles within marketing or martech
Proven hands-on experience applying AI to content workflows: prompt engineering, templating, variant generation, and guardrail personalization
Working knowledge of LLMOps/MLOps practices: evaluation harnesses, monitoring and drift detection, data pipelines, and human-in-the-loop processes
Familiarity with multimodal AI (text, image, video), computer vision/OCR for quality checks, and automated accessibility compliance
Experience with retrieval/orchestration patterns (e.g., RAG, tool use/agents, workflow automation) aligned to JPMC Responsible AI
Strong change management and stakeholder communication skills; ability to simplify complexity and drive adoption in a cross-matrix organization
Comfortable operating in ambiguity and high-pressure environments; creative problem-solver with a bias to action and measurable outcomes
Proficient with agile delivery and collaboration tools (e.g., Jira, Confluence, Microsoft Teams)
Preferred
Implementation experience with AI-enabled tools for content creation and personalization (e.g., GenStudio, Express or comparable) at enterprise scale
Experience with experimentation platforms and A/B testing for content and workflow optimization
Knowledge of brand standards, rights/licensing, privacy-by-design, accessibility, and audit requirements
Vendor/consultant coordination for martech and AI solutions; familiarity with SLAs and delivery governance
Practical exposure to vector retrieval, embeddings, and semantic search in production use cases; basic scripting skills (e.g., Python or JavaScript) a plus
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
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2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
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