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Ventra Health · 3 weeks ago

Senior Vice President, Client Success

United States

Contract

Hybrid

Director/Executive

Ventra Health is a leading business solutions provider for facility-based physicians. The Senior Vice President, Client Success is responsible for ensuring clients receive best-in-class service and leading a high-performing client success team while managing key client relationships and overseeing service delivery.

AdviceBillingHealth CareService Industry

Responsibilities

Delivers the necessary leadership, mission, vision, and strategy to the client success team

Builds, leads, and manages a high performing client success team

Establishes, engages, and manages key client relationships and is responsible for the overall leadership of day-to-day client success

Serves as a key advisor and active participant in Ventra Health’s strategic business planning

Maintains the overview of KPI’s for the service line and ensures expectations exceed

Assist the sales team as necessary in their pursuit of new business for the company, using executive’s relationships and knowledge to create lead generation and new opportunities wherever possible

Upon execution of a new client contract, assure that services are implemented on time, consistent with contractual provisions as well as client needs, expectations, and Ventra Health’s standards. Take ownership of the client relationship following execution of the contract, coordinating same with the sales team and the Chief Client Officer

Develops and executes changes where necessary to meet company and client goals and objectives and to assure the highest level of client satisfaction

Oversees plan of action for significant key client deficiencies and owns the service line watchlist to ensure the units follow through on remedial activity

Identifies and creates strategic business opportunities within Ventra Health’s existing client base

Creates and maintains a collaborative environment conducive to the professional growth and development of employees

Qualification

Client relationship managementStrategic planningLeadershipHealthcare AdministrationBusiness AdministrationKPI managementBasic computer skillsTouch-typingMicrosoft OutlookMicrosoft WordMicrosoft ExcelTeam managementCollaboration