NEOGOV · 1 month ago
Part-Time Communications Officer
Black River Falls, WI
Full-time, Part-time
Onsite
New Grad, Entry Level
$23.27/hr - $25.93/hrNEOGOV is part of the County of Jackson, and they are seeking a Part-Time Communications Officer. The role involves dispatching emergency vehicles in response to calls, logging calls, and providing information to the public and safety responders.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Answers calls by radio and telephone and dispatches public safety personnel as required, and provides information to callers and public safety responders
Listens to radio communications and responds with voice quality that transmits with clarity.Listens to multiple conversations at the same time
Logs calls and actions taken in accordance with prescribed procedures
Operates high speed electronic teletype with either printer or CRT readout
Ascertains nature of calls to assure correct information to determine necessary action to be taken
Operates all equipment and monitors its operation to assure proper functioning
Makes out reports as prescribed by established procedure
Performs clerical support services, such as filing, searching files through data processing equipment or other related clerical functions
Performs multiple tasks simultaneously
Deals with the public and public safety personnel courteously and in a business-like manner, even under stress
Performs a variety of tasks associated with the operation of a computer-aided emergency communication center
Acts courteous, cooperative and respectful at all times with the public, public officials, service vendors, inmates, peer employees, all county related departments and supervisors
Qualification
Required
High School Diploma or equivalent
Knowledge of police communication methods and techniques
Knowledge of weaponry, public safety, and security operations, rules, regulations precautions, prevention, and the protection of people, data and property
Knowledge of laws, court procedures, precedents, government regulations, executive orders, agency rules and the democratic political process
Knowledge of state statutes, county ordinances and other regulations which apply to county lands and facilities
Knowledge of specific locations within Jackson County and surrounding areas
Knowledge of all operations of an emergency dispatch center
Excellent interpersonal skills in dealing with the public in enforcement situations
Utilize effective communication skills; be polite, courteous, and professional in manner
Problem Identification skills – identifying the nature of problems
Social Perceptiveness skills – being aware of other' reactions and understanding why they react the way they do
Critical Thinking skills – using logic and analysis to identify the strengths and weaknesses of different approaches
Speech skills – talking to others to effectively convey information
Active Listening skills – listening to what other people are saying and asking questions as appropriate
Judgment and Decision Making skills – weighing the relative risks and benefits of a potential action
Exercises good judgment in dispatching and answering inquiries
Possess clear, concise and pleasant radio and telephone voice for clarity and enunciation to assure understanding of related message
Proficient in keyboarding skills
Documenting/Recording Information – entering, recording, storing, or maintaining information in written, oral or electronic data format
Resolving Conflict, Negotiating with Others – handling complaints, arbitrating disputes, resolving grievances or otherwise negotiating with others
Communicating with Other Workers – observing, receiving, and otherwise obtaining information from all relevant sources via contact with supervisors, fellow workers and subordinates, the public, government, and other external sources
Establishing and Maintaining Relationships – developing constructive and cooperative working relations among the county and other agencies
Ability to multi-task in a fast-paced environment
Ability to read printed maps, icons, alpha and alpha/numeric detail and teletypes from other sources
Willing and able to work varied shifts and weekends and holidays and long hours in emergency situations
Good hearing and visual acuity as prescribed in the physical abilities section of this job description
Ability to read and discern lighted equipment, boards and alarm monitoring equipment
Ability to recall information
Ability to concentrate and handle distractions while performing a task
Ability to derive the correct meaning from various types of information received orally
Ability to cope with both periods of inactivity and periods of intense stress
Ability to read and interpret documents, and laws in the English language
Ability to listen to and understand information and ideas in spoken and written format so individuals may effectively understand and convey communications
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals
Ability to compute rate, ratio, and percent
Ability to apply common sense to carry out instructions furnished in written, oral or diagram form
Inductive and deductive reasoning – ability to combine separate pieces of information, or specific answers to problems, to form general rules or conclusions; includes coming up with a logical explanation for why a series of seemingly unrelated events occur together and deciding if an answer makes sense
Preferred
Associate's degree or job-related course work and/or knowledge of public safety and security
Ability to speak additional language
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase