Sana · 4 weeks ago
Care Navigator
United States
Full-time
Remote
Entry, Mid Level
$55K/yr - $60K/yr
2+ years expSana Benefits is focused on providing affordable health plans and integrated care models to simplify healthcare navigation for its members. The Care Navigator role involves working closely with patients and healthcare teams to ensure high-quality care and support, while also educating members on their healthcare options and coordinating care effectively.
Employee BenefitsHealth CareInsurance
Responsibilities
Deliver comprehensive care navigation and access support for Sana members, ensuring they receive the right care at the right time, place, and cost
Collaborate with cross-functional teams, including our virtual care practice and customer support, to provide seamless care navigation services
Educate members on their care referral options, empowering them to make informed healthcare decisions
Partner with providers to secure member access to care through established workflows, including provider education, contract negotiation, and direct billing inquiries
Identify opportunities for provider contracting to expand network development and enhance member access and care navigation
Build professional relationships with providers and Sana’s care partners to streamline referral pathways for care navigation
Conduct proactive outreach to high-risk, rising-risk, and gap-in-care members to guide them through their healthcare journey
Serve as a health advocate and supporter for members, always prioritizing their best interests throughout their healthcare journey
Monitor and assess the effectiveness of care navigation and access strategies, adjusting as needed based on clinical expertise, evidence-based guidelines, and key performance indicators
Provide feedback to the product team to improve care navigation experiences for members
Strive consistently to ensure members feel supported and to simplify their healthcare experience
Qualification
Required
Excellent communicator
Team player with the ability to build relationships and effectively interact both internally and externally with people at all levels of the organization and customer orientation; ability to operate in a remote environment and effectively build relationships virtually
You are mission-driven. You care about making our healthcare system work better for people and business owners
You are hungry for more knowledge. You ask questions from a place of genuine curiosity and humility. You assume the best intentions without shying away from solutions-oriented debate. You meet your teammates with compassionate candor to solve problems together for our customers
You remain flexible, and resilient, and foster a culture of continuous learning even in the face of hardship. You take care of yourself so you can be there to support your teammates
You bring a bias for action paired with intelligent risk-taking. You keep the ball moving forward at each step; take action and make a decision even with imperfect data. You make bold bets to positively impact the healthcare industry while recognizing the potential friction that comes with innovation
You embrace responsibility. You follow through on your commitments and foster trust with your colleagues. You own your mistakes and are accountable to others, knowing everyone shares in our success through equity in Sana
Preferred
2+ years work experience preferred, preferably in a fast-growth company environment
1+ years working in healthcare in some capacity (i.e., social work, managed care, insurance, etc.)
Prior Care Navigation experience strongly preferred
Company
Sana
Sana makes healthcare simpler, more affordable, and higher quality for small and midsize businesses.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$106.76MKey Investors
Gigafund
2022-06-15Series B· $60M
2021-10-25Series A· $20M
2020-09-09Series A· $20.8M
Leadership Team
Will Young
CEO & Co-founder
N
Nathan Hackley
Co-Founder
Recent News
Liquid 2 Ventures
2025-02-25
2023-12-22
The Information
2023-12-22
Company data provided by crunchbase