Harte Hanks · 1 month ago
Sales Trainer
St. Petersburg, FL
Full-time
Onsite
Mid, Senior Level
4+ years expHarte Hanks is a leading global customer experience company that partners with clients to provide CX strategy and data-driven analytics. They are seeking an experienced Sales Trainer to design and deliver educational training programs, conduct skills gap analyses, and evaluate training results to enhance the performance of their global sales services team.
AdvertisingConsultingCustomer ServiceData VisualizationDirect MarketingMarketing
Responsibilities
Create, develop, and enhance sales training curriculum and enrich existing sales training programs
Effectively deliver training to new and existing sales reps and leaders in the classroom and on the sales floor
Analyze, design, develop and evaluate training solutions, including interactive instructor-led courses, self-instruction and web-based learning modules
Assist and/or improve quality standards, KPI measurements and/or customize standards per individual client
Assist with the process and review team member performance, identifying knowledge gaps and organizing subsequent training appropriate to close those gaps
Collaborate with Operations, Team Leads, and Managers to diagnose performance challenges and define training needs aligned with business goals
Partner with client-facing teams or clients directly, as needed, to support training initiatives that enhance training performance outcomes
Motivate and encourage team members to think creatively and collaborate for overall success
Quality audits of services provided by telephone, email, social, written communication and CRM data inputs
Help identify cost-effective delivery methods for training
Consistently assess effectiveness of training programs
Qualification
Required
4 years of work experience in an inside sales role (required)
3-4 years of work experience as a Sales Trainer or similar role (required)
Experience in understanding/implementing Adult Learning Theories and Instructional Design Principles
Training needs analysis, an understanding of what methods will drive and enhance performance that link to business objectives and KPIs
Understanding of and ability to apply strategic lead generation methodologies
Experience selling complex solutions with a consistent record of achieving goals, retaining accounts and gaining positive feedback
Ability to communicate in a clear, concise manner, listen attentively to others and offer guidance and support to team members
Strong coaching acumen with experience in training reinforcement and performance-based feedback across all levels
Knowledge of CRM/Cadence Management Software and contact management terminology and tools
Ability to prioritize and manage time effectively in a fast-paced, service-oriented environment
Preferred
Vocational, Corporate, Professional Training background and certifications preferred
IT / Technology / Telecommunications sector knowledge is preferred
Great sense of humor
Benefits
Group Health and Wellness (Medical, Dental, and Vision)
Health Savings Account (HSA)
Educational Assistance
Voluntary plans, including critical illness, accident, and hospitalization
401k plan with Company Match and Roth contributions with immediate vesting
Pet Insurance, discounted legal services, employee discount programs, and more….
Company
Harte Hanks
Harte Hanks is a global marketing firm that specializes in helping brands win attention, build trust, and earn loyalty.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$54.9MKey Investors
Texas Capital BankWipro
2025-06-24Post Ipo Debt
2021-12-21Post Ipo Debt· $25M
2020-07-10IPO
Leadership Team
David Garrison
Chief Financial Officer
Recent News
2025-11-11
2025-11-10
UPSTATE BUSINESS JOURNAL
2025-10-24
Company data provided by crunchbase