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TruGreen · 1 month ago

Branch Operations Manager

Hagerstown, MD 21740

Full-time

Onsite

Mid, Senior Level

$75K/yr - $125K/yr

2+ years exp

TruGreen is a leading lawn care company, and they are seeking a Branch Operations Manager to oversee daily branch operations. The role involves managing staff, ensuring customer satisfaction, and achieving performance goals while adhering to compliance and financial metrics.

Customer ServiceLandscapingService Industry

Responsibilities

Overseeing daily branch execution and operations, ensuring timely and quality service delivery

Ensures that a safe workplace is provided for all associates by ongoing training and adherence to company policies

Prepares composite reports from individual reports of subordinates

Translate district-level goals into daily priorities at the branch level, ensuring alignment and focus

Supervise technician teams and handle local issue resolution

Lead daily huddles to surface field-level issues and reinforce coaching provided by District Manager

Managing and leading branch staff, including hiring, training, performance evaluations, and development

Recruits, interviews and selects personnel needed to efficiently staff the service function

Evaluates performance, makes salary recommendations, and administers disciplinary actions consistent with company policy

Plan and conduct new hire and on-going training for service personnel in customer service skills, technical skills, safety policies, and procedures

Serve as the face of the branch for customer ensuring high levels of customer satisfaction through efficient service delivery and addressing customer inquiries and issues

Ensures branch-level processes enable positive customer relationships, and that employees engaging with customers are doing so in an appropriate way from a communication and content standpoint

Coaches and develops lawn specialists and trainees

Works with other managers to identify ways to reduce customer cancellations

Sets customer context for the team and assists the team in preparing required materials and presentations for interactions with the customer team

Ensuring adherence to company policies, as well as federal, state, and local regulations

Monitors and ensures proper licensing of production staff

Managing budgets, forecasts, and financial performance metrics for the branch

Analyzing operational data to identify trends, challenges, and opportunities for improvement

Developing and implementing operational strategies to drive efficiency and optimize branch performance

Fostering a positive branch culture, promoting employee engagement, and driving team success

Identifying and recommending process improvements to enhance efficiency and profitability

Examines associate work for accuracy, neatness, and conformance to best practices as well as company policies and procedures

Qualification

Operational ManagementStaff ManagementCustomer ServiceFinancial ManagementPerformance AnalysisStrategic ImplementationCompliance KnowledgeAnalytical SkillsLeadershipCommunication SkillsProblem-SolvingAdaptability

Required

Associate's degree in a business-related discipline and two (2) or more years of related experience in lawn/horticulture/agronomy/lawn care services required, or an equivalent combination of education and experience

2+ years of supervisory management experience required

Valid, permanent driver's license from state of residence

Must be 21 years of age by date of hire

Ability to speak, read and write fluently in English is required

Strong leadership skills to effectively manage and motivate a team

A thorough understanding of branch operations and business processes

Excellent customer service skills and a commitment to providing a positive customer experience

Strong verbal and written communication skills

Ability to analyze data, identify trends, and make data-driven decisions

Understanding of financial management principles and budgeting

Ability to identify and resolve operational issues and challenges

Familiarity with relevant regulations and compliance requirements