Galent · 1 day ago
Java Application Support Lead
Birmingham, AL
Contract
Onsite
Senior Level, Lead/Staff
12+ years expGalent is seeking a Java Application Support Lead to manage and improve application support strategies. The role involves overseeing IT application support solutions, mentoring personnel, and collaborating with global teams to ensure effective service delivery.
Computer Software
Hiring Manager
Lokesh Krishna
Responsibilities
Manage stakeholder expectations regarding the success of Application Support strategies and projects
Work with key stakeholders including executives, senior leaders, and a variety of customers to identify, oversee, and deliver IT application support solutions that are effective and user-friendly, and support strategic initiatives, business outcomes
Develop, track and improve key performance indicators for personnel and systems
Supervise, mentor, and train application support personnel, which may include geographically dispersed personnel and contractors
Work and collaborate with global teams to deploy, maintain, troubleshoot, and manage application systems
Manage large-scale applications/systems / projects across multiple product lines/businesses, involving significant complexity
Develop and implement solutions for managing the business application environment to include monitoring, reporting, system incident management and resolution
Evaluate and improve on operational processes and metrics, procedure manuals, and systems/business process documentation
Assign incoming cases to team, ensuring the resources assigned have the correct skill set and capacity to resolve application support issues and restore business capabilities
Resolve customer issues, implementing and meeting L3 Application Support Service Level Agreements and improving application support processes
Collaborate with internal teams (Development, DevOps, Infrastructure, Product Management, Quality Assurance, Cloud etc.) on trending issues
Ensure quality of case handling (incidents, problems, requests)
Build relationships with the business units/users
Manage delivery of minor application bug fixes, enhancements and continuous improvement around our products and service lines
Qualification
Required
Bachelor's degree in computer science, Business Management, Information Services or an equivalent
Proven ability to lead application support teams and engage across business domains
Requires 5+ years of people management experience in an application support environment, preferably with co-located and remote direct reports
Ability to consistently make decisions in a timely manner sometimes with incomplete information and under tight deadlines
Good functional and technical understanding of multi-tier application architecture
Preferred
Previous experience with global IT service provider organizations, especially in an application support role is highly desired
Expertise with automating complex tasks and direct experience with API calls and SQL queries is a plus
Experienced in the management of Applications Support and Service Delivery Management using ITSM tools such as ServiceNow
Company
Galent
Galent is an AI-native digital engineering firm at the forefront of the AI revolution, dedicated to delivering unified, enterprise-ready AI solutions that transform businesses and industries.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase