Autodesk · 18 hours ago
Emerging Business Customer Success Manager
Colorado, United States
Full-time
Hybrid
Mid, Senior Level
$84K/yr - $145K/yr
5+ years expAutodesk is a company that helps innovators turn their ideas into reality through their software solutions. They are seeking a Customer Success Manager to partner with construction customers, helping them unlock value from Autodesk Construction Cloud while driving growth for the company.
3D TechnologyArchitectureConstructionManufacturingSoftware Engineering
Responsibilities
You will promote and encourage the usage and adoption of Autodesk products, with a focus on Autodesk Construction Cloud (ACC)
You will onboard new customers with a focus on accelerating their time to value and helping them achieve their business initiatives and desired outcomes
To achieve those positive business outcomes, you will seek areas to expand solution adoption, and recommend best practices to improve their post-purchase adoption
You will hold regular success planning meetings, check-in calls, executive business reviews, and mentoring sessions with customers
You will leverage customer usage and health data to monitor account well-being, with the intent to detect potential churn issues and take proactive measures to reduce them
You will develop a trusted advisor relationship with your customers and serve as an advocate for customer needs within Autodesk
You may propose and build processes to allow our organization to scale, and collaborate with various stakeholders and teams to improve the way we work
Qualification
Required
Have 5+ years of experience in a customer facing, B2B role (Customer Success, Account Management, or similar)
Have a 4-year degree or equivalent experience
Can travel up to 25% for in-person customer engagements and internal meetings
Have the intellectual curiosity to continually learn about your customers, their industry, their competitive landscape, and Autodesk's offerings
Have capacity for running discovery discussions, with the ability to learn and understand the AEC (Architecture, Engineering, and Construction) industry - one of the largest, and most complex industries out there
Are resilient as your customers' and Autodesk's priorities evolve
Are passionate about solving customer problems and make decisions with a customer-first mindset
Take accountability for value delivery within your book of business to ensure customers maximize their ROI with Autodesk
Build strong rapport and understand diverse perspectives within the account team to foster deep trust and a collaborative environment
Address conflict and misalignment constructively, prioritizing solutions and relationships
Demonstrate executive presence and excellent communication skills, and can articulate complex ideas with clarity to diverse audiences
Can interpret difficult situations and help provide solutions for resolution
Are comfortable exceeding target goals by maintaining a high customer retention rate, coordinating cross functionally with sales to ensure renewals and identify expansion opportunities
Benefits
Health and financial benefits
Time away
Everyday wellness
Annual cash bonuses
Commissions for sales roles
Stock grants
Comprehensive benefits package
Company
Autodesk
Autodesk develops 3D design software for use in the architecture, engineering, construction, and media industries.
10001+ employees
H1B Sponsorship
Autodesk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (233)
2024 (243)
2023 (269)
2022 (359)
2021 (298)
2020 (260)
Funding
Current Stage
Public CompanyTotal Funding
$1.5BKey Investors
CitibankOK Blockchain Capital
2025-07-01Acquired
2025-05-08Post Ipo Debt· $1.5B
2020-08-25Seed
Leadership Team
Andrew Anagnost
President and Chief Executive Officer
Janesh Moorjani
CFO
Recent News
2025-12-15
2025-12-15
2025-12-13
Company data provided by crunchbase