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Watco UK · 1 month ago

Account Manager (Bulk) - Houston, TX

Houston, TX

Full-time

Onsite

Mid Level

Watco is a company focused on keeping the world’s supply chain moving through their various logistics services. The Account Manager role involves managing daily account transactions and serving as the primary contact for clients, ensuring effective communication and smooth operations.

Building MaterialManufacturing

Responsibilities

Facilitate and coordinate the daily transactions requested by our accounts

Develop and maintain clear communication with each account to understand their needs, directions and special requirements. Consistently strive to exceed the expectations of your accounts

Prepare documents for inbound entry into GPIT TOS(s) & provide to Customer Service Representative

Decision making responsibility regarding operations and financial regarding that vessel

Review account releases for outbound shipment entry into GPIT TOS(s)

Generate spreadsheet reports, if needed

Maintain a thorough knowledge of accounts’ current on hand inventories

Review account complaints and where appropriate, develop and respond with both cause and corrective action

Work in conjunction with GPIT Sales Team to provide the primary link between the account and Watco in answering questions, resolving difficulties and communication business status

Maintain confidentiality with all accounts

Possess a thorough understanding of the terminals’ operating capabilities and processes

Maintain communication with external accounts & internal stake holders (ops, billing, leadership, etc.)

Must be able to work under pressure to meet deadlines

Ability to adjust to changing operating conditions and work with a team

Performs Other responsibilities as assigned