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Emerus Holdings, Inc. · 1 month ago

Transfer Center | Patient Placement Coordinator

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Emerus Holdings, Inc. is a leader in small-format hospitals, partnering with health systems to provide care in local neighborhoods. The Patient Placement Coordinator is responsible for coordinating hospital admissions and transfers, ensuring continuity of care and regulatory compliance while maintaining detailed documentation and communication with a multidisciplinary team.

Health CareHealth DiagnosticsService Industry

Responsibilities

Responsible for coordinating hospital admissions and transfers

Facilitates conference calls between providers to coordinate continuity of care

Identify, resolve, and escalate issues, process deviations, and service failures to leadership

Maintain regulatory compliance with all state and federal regulatory agencies including, but not limited to, CMS Conditions of Participation, EMTALA, DNV, and HIPAA

Adhere to all company and departmental values, policies, processes, and procedures

Maintain detailed and accurate documentation of all admissions, transfers, conference calls, and all other activities related to essential job functions

Communicates accurately and timely with a multi-disciplinary team including but not limited to providers, nurses, administrators on-call, hospital leadership, partner facilities, and non-partner facilities

Establish good rapport and cooperative working relationships with partner transfer centers, non-partner transfer centers, and all other referral sources

Maintain a positive, professional, and collaborative demeanor in all interactions (oral, telephone, written, and electronic)

Provide superior customer service by listening, communicating empathetically and effectively in all interactions (oral, telephone, written, and electronic)

Adapt to change with a willing and innovative spirit

Meets all individual and departmental goals and quality standards as assigned

Safeguard sensitive and confidential company information including patient PHI in remote work environment

Apply clinical knowledge derived from education and experience as a foundation for gathering and reporting appropriate clinical data to ensure continuity of care

Perform other duties as assigned

Qualification

ER experienceHealthcare transfer center experienceLVNEMT licenseTechnical aptitudeInterpersonal skillsAttention to detailProfessionalismMulti-taskingService-oriented demeanorFluency in EnglishOrganizational skills