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Grand Circle Corporation · 2 hours ago

Inbound Customer Service Agent (Feb 9th Start Date)

United States

Full-time

Remote

Mid Level

$17/hr - $18/hr

3+ years exp

Grand Circle Corporation is hiring Remote Inbound Customer Service Agents to join their February 9th class. As a Traveler Advisor, you will assist confirmed travelers with managing their itineraries and provide exceptional customer service through various functions.

LeisureTourismTravel

Responsibilities

Handle a high volume of inbound calls; assisting customers with managing their reservation

Updating Traveler contact information, processing payments, managing airline reservations, online access resets, providing general information on itineraries

Taking escalated calls, deescalating calls in a customer centric environment

Communicate comprehensive information to travelers, including details about our products and policies

Document all customer interactions and call notes in assigned programs

Work across multiple platforms in an efficient manner to handle and solution inbound calls (5-7 programs at one time - working across 3 screens)

Excel in a Values Focused environment: Open & Courageous Communication, Risk Taking, Emotional Maturity, Thriving In Change, Teamwork, Speed & Quality

Work in a metrics driven environment: Average Handle Time, After Call Work, Average Speed to Answer, Hold Time, Attendance, Adherence, Post Call Surveys, and values assessment

Attend all Team, Department, and Company meetings in a camera on environment

Qualification

Call center experienceCustomer service skillsTelephone service setupEmotional maturityTeamworkOpen communication

Required

3 - 5+ years of experience working in a call center environment, receiving customer service-based calls

Displayed proficiency in an unscripted environment

Must have hardwired internet (cannot use Wi-Fi), recommended speeds are 50 MBPS Download, 25 MPBS upload

Telephone Service - either through landline or VOIP - You will be responsible for setting up a stable telephone service (phone number) and provide that number to GCC to route calls to your desk phone (Provided by GCC)

Telephone service must allow call anchoring (open call for up to 8 hours daily) and allow for call forwarding

Preferred

1+ years of experience working remotely (Preference to those who have started and trained remotely)

Benefits

Comprehensive and heavily subsidized medical, dental, and vision plans, plus on-site gym access, holistic wellness sessions, and group fitness classes

Substantial Paid Time Off (PTO), and 11 paid holidays- including Juneteenth, Memorial Day, and Labor Day. Plus- extensive parental leave, with up to 12-16 weeks paid leave at 100% base salary.

50% off our trips for you and a companion, 25% for additional immediate family members, and exclusive quarterly associate travel deals

401(k) with company match, life insurance, and disability coverage

Tuition assistance for both professional and personal development, opportunities for professional development through oversees travel, and direct access to Pinnacle Leadership & Team Development.

FSA options, pet insurance, home & auto discounts, and paid volunteer time off to give back to the community