CAE · 23 hours ago
Customer Service/Support Representative I-EN
Orlando, FL
Full-time
Onsite
Mid Level
3+ years expCAE is a company that focuses on customer satisfaction in their client services. The Client Services Representative will coordinate across functional disciplines to ensure a positive in-house customer experience and manage daily operations related to customer services and training center tasks.
AerospaceEnterprise SoftwareInformation TechnologySecuritySimulationTechnical Support
Responsibilities
Act as first- and main point of contact for all customers, clients, and guests throughout their ‘lifecycle’ within the training center
Act as pivot between clients/guests and the various back-office functions to ensure customer services delivery expectations are being met and/or exceeded consistently
Execute front office duties to provide customers with requested information regarding the training process (schedules, changes, etc.) and logistics (hotel, transport, visa) or any other issue that our customers can reasonably request
Prepare client’s materials for course delivery by: Ordering/printing required course documentation for clients
Ensure facilities are ready, prepared and organized in support of training delivery
Qualification
Required
Minimum of 3 years in Customer Service role required
Attention to detail
Meet deadlines within prescribed timeframes
Able to thrive in a team environment and contribute to team objectives
Excellent presentation and communication skills
Able to work onsite
Must be able to work every other weekend, if needed
Company
CAE
CAE provides simulation and modeling technologies and integrated training solutions for the civil aviation industry.
10001+ employees
H1B Sponsorship
CAE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (10)
2023 (12)
2022 (5)
2021 (14)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$1.46BKey Investors
La CaisseFonds de solidarité FTQ
2023-06-08Post Ipo Debt· $400M
2021-11-05Post Ipo Debt· $70M
2021-03-12Post Ipo Equity· $287M
Leadership Team
Matthew Bromberg
President and Chief Executive Officer
Sonya Branco
VP Finance and Chief Financial Officer
Recent News
Calgary Herald
2025-12-29
2025-12-24
Company data provided by crunchbase