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Marsh McLennan Agency · 6 hours ago

Personal Insurance Client Service Representative

Orland Park, IL

Full-time

Hybrid

New Grad, Entry Level

$36K/yr - $66K/yr

Marsh McLennan Agency is a leading provider of business insurance and employee health solutions. They are seeking a Client Service Representative to manage client inquiries, provide insurance recommendations, and maintain high levels of customer satisfaction.

Employee BenefitsHealth CareInsuranceRetirement

Growth Opportunities

Responsibilities

Receive phone calls and office visitors requesting changes to existing coverage and/or new policies. Determine acceptability and placement make recommendations, complete applications or endorsement requests and collect premium when applicable

Review existing accounts to determine if an additional line of insurance or coverage of insurance should be recommended

Maintain and develop underwriting knowledge as well as procedures for all carriers using internet sites

Assist in meeting monthly pre-established goals

Handle all clients with a high level of customer service to ensure excellent customer satisfaction and professionalism at every service contact

Inform, educate, and make recommendations to clients about policy coverage, changes, exclusions and insurance coverage needs

Perform other duties as requested, including exercising discretion and judgment prioritizing workload

Qualification

PropertyCasualty LicensePersonal lines insurance knowledgeCustomer serviceDiscretionJudgmentCommunication skills

Required

Property and Casualty License must be obtained within 75 days of the first day of New Hire Onboarding

Basic knowledge of personal lines insurance coverage

The employee is responsible for adherence to the stated expectations of the E&O Plus Quality Management Program

Benefits

Generous time off, including personal and volunteering

Tuition reimbursement and professional development opportunities

Hybrid work

Charitable contribution match programs

Stock purchase opportunities

Health and welfare benefits

Tuition assistance

401K savings and other retirement programs

Employee assistance programs

Company

Marsh McLennan Agency

Glassdoor4.4

Marsh McLennan is an insurance company that provides business insurance, employee benefits, and private client insurance solutions. It is a sub-organization of Marsh & McLennan.

Founded in 2003