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Floor & Decor · 7 hours ago

Senior Program Manager, Installation Services & Trade Education

Atlanta, GA

Full-time

Onsite

Senior Level

5+ years exp

Floor & Decor is transforming spaces and careers across the country. As the Senior Program Manager, Installation Services & Trade Education, you will build and scale programs that support installers and trade professionals while ensuring high-quality education and operational performance.

Home DecorHome ImprovementRetail

Responsibilities

Traveling up to 75% of the time to visit stores, installation partners, education events, and industry conferences to ensure programs stay aligned with field realities

Managing national Installation Services operations—from partner performance to capacity planning—to ensure consistent coverage, quality, and customer satisfaction

Leading the buildout and delivery of Pro Education programs across 200+ annual events, trade partnerships, certifications, and curriculum development

Creating scalable operating models, governance structures, and performance scorecards that strengthen installer quality and partner accountability

Collaborating cross-functionally with Services, Store Operations, Merchandising, Marketing, Analytics, Training, and IT to align programs and accelerate execution

Owning financial performance, including revenue, margin, incentives, pricing structures, and ROI for installation and education initiatives

Qualification

Installation services experienceField-based operations managementOperational performance improvementFinancial acumenProgram developmentBuilder's mindsetCross-functional collaborationProblem-solving skills