Pella Corporation · 4 weeks ago
Installation Supervisor
Orlando, FL
Full-time
Onsite
Mid, Senior Level
5+ years expPella Corporation is seeking an Installation Supervisor to oversee the Installation and Order Verification Program. This role involves improving the quality of installations and customer experience by managing installers, resolving disputes, and ensuring compliance with installation instructions.
LifestyleManufacturing
Responsibilities
Work with the Sub-contracted Installers, Field Installation Specialists, Replacement Sales Consultants, and Sales Managers to assure a positive customer experience
Manage installation and order verification capacity to meet customer demand
Work with Retail PC team to ensure cost and time effective scheduling of sub-contracted installation teams
Maintain the job-site evaluation process to ensure that all requirements are being fulfilled and review any discrepancies. Confirm job-site suitability for the install process when needed and work with homeowner to resolve any discovered issues
Maintain all required insurance and licensing documentation for all sub-contracted installers
Oversee the payout system for installations including any back charges
Track installation performance by installer, maintain and periodically review with installers
Assist the installation team in early identification and formulation of a recovery plan as needed
Mediate customer installation concerns--- visit jobsite to determine appropriate recovery process
Communicate effectively, both verbally and in written form, with customers, field installation specialists, installers and sales staff in such a way as to reduce confusion, increase understanding and resolve disagreements
May be required to perform order verifications as needed to meet business needs
Responsible for the direct supervision of non-exempt team members as assigned. This includes, but is not limited to, selection, training, performance evaluation and development, skill assessment, discipline, payroll reporting, overtime scheduling and all other misc. items that are involved in supervising this group
Responsible for the direct supervision of independent sub-contracted installation crews. This includes, but is not limited to, selection, training, performance evaluation and development and all other misc. items that are involved in supervising this group
Analyzes data to help determine potential future business needs
Provides input and may prepare initial budgetary proposals for assigned cost centers
Responsible for influencing customer satisfaction and sales growth by creating an experience for our customers that exceeds their expectations in professionalism, helpfulness and ease
Frequent one-on-one contact with customers, branch sales force, vendors and all internal departments to oversee efficiency and customer satisfaction throughout the organization
Qualification
Required
Bachelor's degree from four-year college or university; or five to ten years related experience and/or training, or equivalent combination of education and experience
Excellent verbal and written English language skills are required as well as good public relations, public speaking, instructional/teaching, and customer service skills
Ability to read, interpret, understand and explain documents such as company policies and benefits
Ability to effectively present information to others, gather information from others, and respond appropriately to questions from employees, managers, co-workers, agents, customers, and the general public
Must be able to listen, assess and diagnose hidden meanings, and empathize
Must be able to resolve conflict in the best interests of the business and our customers
Must display excellent phone and email etiquette, and the ability to communicate in a professional manner
Must be able to make eye contact and present appropriate persona for the situation when interacting with fellow employees or waiting on a customer/visitor in person on a regular and consistent basis
Must be a team player and exhibit a strong desire to learn and promote self-growth
Must be pro-active, have a good attitude, be self-disciplined, and self-motivated
Must be a 'take-charge' person with a demonstrated ability to follow projects through to completion
Attention to administrative detail is required
Must be articulate, able to give clear instructions, demonstrate organizational skills, and meet reasonable deadlines
Must be able to maintain strict confidence with regards to sensitive and protected personnel/confidential information
Must be able to gain trust, respect, and confidence of employees and managers
Must be able to hold firm when necessary, provide constructive feedback, and compromise when called for
Must present in a clean and neat physical appearance and strictly abide by company dress code serving as a role model for other employees, customer and visitors
Must have ability to understand and communicate basic math associated with operational costs and/or revenue
Must have the ability to interpret financial reports and commonly used company performance reporting methods
Must have ability to solve practical problems without close supervision
Must be able to determine appropriate resolution in dealing with employee concerns and questions and set appropriate boundaries
Must possess good thought processes, problem-solving skills, and investigative theory
Must be able to use sound judgment and make objective decisions in the company's best interest at all times
Must be able to demonstrate ability to synthesize people and events, problem solve, and engage individuals in effective conversation
The employee is regularly required to sit and use hands to finger, handle, or feel, especially with use of the phone and computer
The employee frequently is required to reach with hands and arms and talk or hear especially in use of the telephone and meetings
The employee is occasionally required to stand, walk, stoop, kneel, crouch, or crawl
The employee may occasionally lift and or move up to 25 lbs
Specific vision abilities required by this job include close vision, and ability to adjust focus to read written company forms, correspondence, policies, brochures, state/local/federal employment law manuals, and other documents and reading materials as well as the computer
Must be available to work outside a 'normal' work week (overtime) as necessary, including evenings and weekends
Preferred
Active Contractors License
Company
Pella Corporation
Pella Corporation is a privately held window and door manufacturing company.
10001+ employees
H1B Sponsorship
Pella Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (14)
2023 (15)
2022 (12)
2021 (8)
2020 (12)
Funding
Current Stage
Late StageLeadership Team
Emily Videtto
President & COO
Recent News
Corridor Business Journal
2025-11-21
Company data provided by crunchbase